Our response to Covid 19
Libraries are gradually re-opening from the 13th July
In line with the further easing of restrictions, we are making preparations to gradually re-open libraries, starting with collection services in two libraries per district from the week commencing 13th July 2020.
The Collection Services are:
- Reserve & Collect
Search the catalogue, find items and reserve them. When the item(s) arrive at your selected library, you will receive an email asking you to select a time slot for collection.
- Off the Shelf – “We select You collect”
Complete an online form stating the type of books or other items that you would like. Staff will then select on your behalf, from the stock held within the library you choose to collect from, and will email you asking you to choose a time slot for collection. This form will launch from 10am on the 10th July.
If you are unable to make your requests online, there will be a Ring & Read option and if you are unable to collect your books in person, we will do our best to provide a home delivery service.
The first 12 libraries where these services will be available are:
Cheltenham 01242 532686
Up Hatherley 01242 863010
Longlevens 01452 525952
Quedgeley 01452 721233
Cinderford 01594 822581
Coleford 01594 833351
Moreton 01608 650780 (from 14th July)
Cirencester 01285 659813
Tewkesbury 01684 293086
Bishops Cleeve 01242 672 217
Stroud 01453 751651
Wotton 01453 842115
Further sites and services will become available when it is safe to do so.
Community Libraries: Please check their individual library web pages for updated information.
Renewals and stock you have on loan
You are welcome to return items. Please refer to the frequently asked questions for more information.
The majority of existing loans have been extended to ensure that you will not incur new library fines during this period. If any item/s have not automatically renewed, we will waive any new fines which accrue during the closed period and this will occur when the item is returned.
You may have received an email regarding long overdue items. We apologise as this was sent out in error. While in some cases the information is accurate, we realise we are still operating a limited service. You can return items to any Gloucestershire library with a drop box or letter box, or renew by checking your account online or telephoning a library.
In some cases this email relates to fines incurred during the library closures and you may have been told your account is blocked. If this relates to overdue items and fines incurred during the period libraries have been closed (23rd March onwards) these charges are an error and will be removed and membership reinstated. This will occur after items are returned to a library. This error has largely arisen owing to the changes in library management system that we carried out in April and we are sorry for any concern this has raised.
Request services are currently suspended
Request services such as Inter Library loan and Music set requests have been suspended during the period libraries are closed.
For those customers where accounts are coming up for review and updating (which happens every 3 years) we are extending membership - this will enable you to continue to enjoy the benefits of accessing online materials, and items you currently have can be renewed.
If you haven't used your library recently and find you your membership has lapsed please contact our team to check the status of your membership and get it updated
Your Digital Library: Digital Books, Magazines, resources and online events
We have a range of services you can access from home and we are adding new eStock regularly.
RB Digital: thousands of free eBooks and eMagazines
You can use this service if you're a member of Gloucestershire Libraries.
Getting started for new customers on your mobile device:
- Download and open the RB Digital app to your mobile phone or tablet
- Tap the “Register now” link on the bottom of the app’s main page
- Choose your country
- Choose your library service
- Enter the requested library card details, create a memorable username and password
Getting started for new customers on your computer:
- Go to RB Digital
- Create a new account, and enter your library card number
- Browse the selection
- Checkout your chosen publications to read in your browser
Additional Help and Guides are available for customers using eBook readers via RB Digital.
Borrowbox: eAudio Books
Use BorrowBox to browse, borrow and read or listen to eAudio books anywhere and everywhere.
To download the app, go to the app store on your device, search for and download Borrowbox.
Alternatively access via the website:
RNIB Talking Book Service
- Sign up for the Royal National Institute of Blind People's (RNIB) free Talking Book by Digital Download service
Online resources and courses
Free Resources for families and researchers:
Although Library Services for Education is closed at the moment, the team has been busy compiling a list of resources to support home educating parents, schools and families.
Library online events and activities
Amazing storytimes and Baby Bounce and Rhyme sessions are available on our YouTube channel
Let's Get Coding: Online Code Club
Gloucestershire Virtual Reference Library
Free, quality online reference resources and courses
Gloucestershire Heritage Hub
A collection of resources for you during this lockdown period