Home
Skip to main content
Covid-19: The first 12 Libraries will re-open for Collection Services week commencing the 13th July. All other services continue to be suspended until further notice.
Find out more

Our response to Covid 19

Libraries are gradually re-opening from the 13th July 

In line with the further easing of restrictions, we are making preparations to gradually re-open libraries, starting with collection services in two libraries per district from the week commencing 13th July 2020.

The Collection Services are:

  • Reserve & Collect

Search the catalogue, find items and reserve them. When the item(s) arrive at your selected library, you will receive an email asking you to select a time slot for collection.  

  • Off the Shelf – “We select You collect”

Complete an online form stating the type of books or other items that you would like.  Staff will then select on your behalf, from the stock held within the library you choose to collect from, and will email you asking you to choose a time slot for collection. This form will launch from 10am on the 10th July.

If you are unable to make your requests online, there will be a Ring & Read option and if you are unable to collect your books in person, we will do our best to provide a home delivery service.

The first 12 libraries where these services will be available are:

Cheltenham  01242 532686

Up Hatherley 01242 863010

Longlevens 01452 525952

Quedgeley 01452 721233

Cinderford 01594 822581

Coleford  01594 833351

Moreton 01608 650780 (from 14th July)

Cirencester 01285 659813

Tewkesbury 01684 293086

Bishops Cleeve 01242 672 217

Stroud 01453 751651

Wotton 01453 842115

 

Further sites and services will become available when it is safe to do so.

Community Libraries: Please check their individual library web pages for updated information.

Renewals and stock you have on loan

You are welcome to return items. Please refer to the frequently asked questions for more information.

The majority of existing loans have been extended to ensure that you will not incur new library fines during this period. If any item/s have not automatically renewed, we will waive any new fines which accrue during the closed period and this will occur when the item is returned.

Overdue notifications

You may have received an email regarding long overdue items. We apologise as this was sent out in error. While in some cases the information is accurate, we realise we are still operating a limited service. You can return items to any Gloucestershire library with a drop box or letter box, or renew by checking your account online or telephoning a library.

In some cases this email relates to fines incurred during the library closures and you may have been told your account is blocked. If this relates to overdue items and fines incurred during the period libraries have been closed (23rd March onwards) these charges are an error and will be removed and membership reinstated. This will occur after items are returned to a library. This error has largely arisen owing to the changes in library management system that we carried out in April and we are sorry for any concern this has raised.

Request services are currently suspended

Request services such as Inter Library loan and Music set requests have been suspended during the period libraries are closed.

Your Membership

Current membership:

For those customers where accounts are coming up for review and updating (which happens every 3 years) we are extending membership - this will enable you to continue to enjoy the benefits of accessing online materials, and items you currently have can be renewed.

Lapsed membership:

If you haven't used your library recently and find you your membership has lapsed please contact our team  to check the status of your membership and get it updated

Contact us

 

Your Digital Library: Digital Books, Magazines, resources and online events

We have a range of services you can access from home and we are adding new eStock regularly.

 

RB Digital: thousands of free eBooks and eMagazines 

You can use this service if you're a member of Gloucestershire Libraries.

Getting started for new customers on your mobile device:

  1. Download and open the RB Digital app to your mobile phone or tablet
  2. Tap the “Register now” link on the bottom of the app’s main page
  3. Choose your country
  4. Choose your library service
  5. Enter the requested library card details, create a memorable username and password

Getting started for new customers on your computer:

  1. Go to RB Digital
  2. Create a new account, and enter your library card number
  3. Browse the selection
  4. Checkout your chosen publications to read in your browser 

Additional Help and Guides are available for customers using eBook readers via RB Digital.

 

Borrowbox: eAudio Books

Use BorrowBox to browse, borrow and read or listen to eAudio books anywhere and everywhere.

To download the app, go to the app store on your device, search for and download Borrowbox.

Alternatively access via the website:

Borrowbox

 

 

RNIB Talking Book Service

 

eBook and eAudio FAQs and additional information

 

Online resources and courses

 

Free Resources for families and researchers:

Although Library Services for Education is closed at the moment, the team has been busy compiling a list of resources to support home educating parents, schools and families.

 

Library online events and activities

Amazing storytimes and Baby Bounce and Rhyme sessions are available on our YouTube channel 

Let's Get Coding: Online Code Club 

Gloucestershire Virtual Reference Library

Free, quality online reference resources and courses

Virtual Reference Library

 

Gloucestershire Heritage Hub

A collection of resources for you during this lockdown period

 

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.