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UPDATE: Some of the restrictions on emailing have been lifted

We are pleased so say that we are now able to receive some external emails. Until we are completely confident that our servers are not at risk, external emails that include a link or an attachment will continue to be quarantined.  

Emails from us are not affected by the block that is in place, so you should still receive contact from us in this way, although it may take slightly longer than normal. We will let you know when these issues are resolved.

If you need us urgently, please call us.

Our response to Covid 19

Libraries are gradually re-opening.

For more information go to: Reopening 


Renewals and stock you have on loan

You are welcome to return items. Please refer to the frequently asked questions for more information.

The majority of existing loans have been extended to ensure that you will not incur new library fines during this period. If any item/s have not automatically renewed, we will waive any new fines which accrue during the closed period and this will occur when the item is returned.

Overdue notifications

You may have received an email regarding long overdue items. We apologise as this was sent out in error. While in some cases the information is accurate, we realise we are still operating a limited service. You can return items to any Gloucestershire library with a drop box or letter box, or renew by checking your account online or telephoning a library.

In some cases this email relates to fines incurred during the library closures and you may have been told your account is blocked. If this relates to overdue items and fines incurred during the period libraries have been closed (23rd March onwards) these charges are an error and will be removed and membership reinstated. This will occur after items are returned to a library. This error has largely arisen owing to the changes in library management system that we carried out in April and we are sorry for any concern this has raised.

Request services are currently suspended

Request services such as Inter Library loan and Music set requests have been suspended during the period libraries are closed.

Your Membership

Current membership:

For those customers where accounts are coming up for review and updating (which happens every 3 years) we are extending membership - this will enable you to continue to enjoy the benefits of accessing online materials, and items you currently have can be renewed.

Lapsed membership:

If you haven't used your library recently and find you your membership has lapsed please contact our team  to check the status of your membership and get it updated

Contact us


Your Digital Library: Digital Books, Magazines, resources and online events

We have a range of services you can access from home and we are adding new eStock regularly.


RB Digital: thousands of free eBooks and eMagazines 

You can use this service if you're a member of Gloucestershire Libraries.

Getting started for new customers on your mobile device:

  1. Download and open the RB Digital app to your mobile phone or tablet
  2. Tap the “Register now” link on the bottom of the app’s main page
  3. Choose your country
  4. Choose your library service
  5. Enter the requested library card details, create a memorable username and password

Getting started for new customers on your computer:

  1. Go to RB Digital
  2. Create a new account, and enter your library card number
  3. Browse the selection
  4. Checkout your chosen publications to read in your browser 

Additional Help and Guides are available for customers using eBook readers via RB Digital.


Borrowbox: eAudio Books

Use BorrowBox to browse, borrow and read or listen to eAudio books anywhere and everywhere.

To download the app, go to the app store on your device, search for and download Borrowbox.

Alternatively access via the website:




RNIB Talking Book Service


eBook and eAudio FAQs and additional information


Online resources and courses


Free Resources for families and researchers:

Although Library Services for Education is closed at the moment, the team has been busy compiling a list of resources to support home educating parents, schools and families.


Library online events and activities

Amazing storytimes and Baby Bounce and Rhyme sessions are available on our YouTube channel 

Let's Get Coding: Online Code Club 

Gloucestershire Virtual Reference Library

Free, quality online reference resources and courses

Virtual Reference Library


Gloucestershire Heritage Hub

A collection of resources for you during this lockdown period


Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.