Library Service Message 12//01/2021

Coronavirus (COVID-19) information : National Lockdown – 5th January 2021

Gloucestershire Libraries will remain open to provide essential PC access to residents who cannot get online at home during the national lockdown.

Due to current restrictions, customers requiring access to a computer must book in advance by calling their local library or booking online via http://www.gloucestershirelibraries.org.uk/netloan/login.aspx.  To ensure customer and staff safety, all computer sessions will be reduced to 50-minute slots and are only available for essential use.  Further information can be accessed at https://www.gloucestershire.gov.uk/libraries/book-a-computer-including-printing/

To assist with the Government’s stay at home message our free digital content is available 24/7 and can be accessed with your library card.  Find out how to get started with eBooks, eAudiobooks & eMagazines here

You can also visit our Virtual Reference Library for a range of information resources that can be accessed from home, including the Naxos classical music library, the latest articles from local and national newspapers on NewsBank and the Oxford Dictionary of National Biography.

We are also providing online access to events and activities through our social media and Youtube channels, providing the opportunity to connect and engage safely online.

All loan periods have been extended so there is no need to return your items to a library and no additional fines will be incurred whilst libraries are closed.  You can check your library account online at https://gloucestershire.spydus.co.uk/     

Customers will not be able to enter our library buildings to browse the shelves but we continue to offer our request and collection services for those customers who need to use them.  For more information on these services please visit   https://www.gloucestershire.gov.uk/libraries/request-services/

Revised opening hours are being implemented at our libraries and customers are advised to check information for their local library before making a special journey.

Not a member?  It is quick and easy to join, please see:  https://www.gloucestershire.gov.uk/libraries/join-the-library/

Returning and renewing items

Renewing items 

Item on loan dates will be extended and additional fines will not be incurred during the Lockdown Period

We encourage you to renew books and other items online or via our app

  • You can renew items up to 6 times as long as the title isn't reserved by another user.
  • You will need your library card & PIN to log into your account

Renew online

Login to your library account.

  1. Enter your borrower number from your library card and PIN.
  2. Select 'Current Loans'.
  3. Select the items you'd like to renew and go to Options and 'renew selection' or from Options select 'renew all'.
  4. If you have child accounts linked to your account you can manage their loans via your account too.

Renew online now

Renewing by either of our Apps

Spydus Mobile App:

If you use Spydus Mobile App, select 'My Account'  and go to 'Current Loans' and you can select the items you wish to renew. By clicking 'renew' for each title you will either renew the item, or be alerted if the item cannot be renewed.

If you are responsible for a child account, within My Account you can also see a section 'Child Loans' and if you select this you will also be able to select items and renew these, or be alerted if they cannot be renewed.

Gloucestershire Library App

Select Account and you will see the items you have on loan. You have the option to select the items or 'renew all'.

If you wish to manage additional library accounts via this app you can choose too add accounts 

Find out more and download an App

Returning items

In order to adhere to Government guidance, only visit the library to return items if you are already making an essential visit to the library.

You can return items to any Gloucestershire Library.  Most libraries (apart from Gloucester, Up Hatherley, Hesters Way, Bourton and Winchcombe) have drop boxes to return items when the library is closed.

  • If an item has been reserved by another user it will not be possible to renew it.  Please return the item as soon as possible.

 

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