Author: ALLEN, Becci

Job Profile
Apprenticeship Administrator Apprentice		Date created: August 2026

About the Job

This is what we need you to do...
•	To assist the service area in providing an effective and efficient administrative support function including monitoring, exams and quality assurance support.
•	To input data as required entering and maintaining timely data in computerised and manual format.
•	To provide general and complete administrative support including dealing with telephone enquiries, diary management, filing, scanning, sorting and distributing post and other such duties as required.
•	Ensure that any necessary administrative processes that support the service area’s activities are carried out effectively in order to help meet objectives.
•	Assist in reviewing workflow and processes in order to simplify tasks and seek improvements.
•	Answer routine enquiries from service users, internal and external customers, and ensure that enquiries are responded to professionally and relayed accurately and timely.
•	Assist with the response to customer enquiries and requests for
data in accordance with corporate standards and agreed guidelines.

•	To support administration of the Apprenticeship funding & Learner Loan system
•	To undertake such other duties related to the work of the organisation as may be assigned that are consistent with the nature of the job and its level of responsibility.
•	To administer financial records in order to meet Funding Agency and other audit requirements
•	To provide administration support for meetings and workshops. Including booking rooms / venues, sending invites, preparing agendas and support for meetings (minute taking) as required.
•	To administer the development, production, and distribution of marketing material, such as course information sheets.
•	To administer AES Social Media channels and AES Website, including Facebook, Twitter, LinkedIn and other relevant platforms (communications, presence, creating dynamic written, graphic and video content, etc.).
•	To provide support to the Management Team and Learning Coordinators in respect to quality improvement and assurance.

This post is to provide support primarily for the Apprenticeship provision within Adult Education Service providing comprehensive administration and support function to the service area to meet the needs of internal and external customers. You will work flexibly with the Skills and Apprenticeship team under the direct supervision of the Apprenticeship Coordinator, Administration Team Leader and direction of the Delivery Manager to support the service in the effective delivery of programmes in each curriculum area while remaining flexible and responsive to changes in service requirements. In addition to the standard duties required there may be additional tasks specific to the role to support the contribution in meeting the business needs of the service area.

Monitoring and ongoing development of outcomes
As part of the annual appraisal, outcome based targets will be developed in conjunction with the post holder and will supplement this job profile. The job profile will be subject to regular review and the organisation reserves its right to amend or add to the accountabilities listed above.

The ideal candidate will have...

Experience
•	Experience of working in an office experience.
•	Experience of working in a team.
•	Customer focused internally and externally.
•	Experience of Social Media platforms.

Knowledge, Skills and Understanding
•	Skilled in Microsoft Office Packages, e.g. Word, Excel, and PowerPoint.
•	General ICT skills including use of databases and web based technology.
•	Excellent telephone skills and telephone manner.
•	Good written and verbal communication skills including report writing, using effective language to convey convincing ideas and arguments and the ability to simplify technical and complex information.
•	Ability to use internet in an efficient manner.

Behavioural attributes
•	Excellent interpersonal and communication skills.
•	Able to communicate effectively at all levels.
•	Flexible approach to working and providing administrative support as required.
•	Enthusiastic, self-motivated team worker.
•	Commitment to team working across the service area.
•	Ability to respond quickly to changing priorities and manage own workload.
•	Ability to work on own initiative.
•	To have a positive attitude to problem solving and innovation and have a flexible and adaptable approach to challenges.
•	Demonstrates GCC Employee behaviours
•	Committed to continued self development and a willingness to participate in training.

Education & Qualifications
Essential
•	Educated to GCSE level in Mathematics and English to Grade 4 or C and above.