What to do after a flood

If you are unfortunate enough to be flooded, here are a few pointers for when you first get home.

Cold callers

Beware of doorstep callers who may try to trick you into allowing them access to your home and steal from you as you are vulnerable. They may try to gain entry by asking to turn off your water or check the electricity.

  • Always put the chain on when answering the door and make sure windows and other doors are locked (just in case an accomplice tries to enter elsewhere while you are talking).
  • Check a caller’s ID and phone the company to check they are genuine if you have any doubts.
  • Call a neighbour or 999 for assistance if you are worried.

Rouge traders

If callers offer to do work, the Association of British Insurers recommend that you should:

  • Beware of tradesmen who can start the next day - reputable ones are usually busy.
  • Ask to be put in touch with past clients to see samples of work.
  • Beware of someone who gives only a mobile phone number and no business address.
  • Look out for vulnerable neighbours who may be falling victim to rogue traders.
  • Do not pay in advance. Try and pay in stages and do not make the final payment until you are happy with the work.

Back to main flood guide

Page updated: 04/12/2020 Page updated by: Flooding Team

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