Telecare cold-caller scam alert

We're aware of a scam where people with Telecare equipment have been cold-called. More information on our scam alert page

Telecare scam alert


We have been made aware of scams where people with Telecare services in place are being phoned and told that their current provider is no longer in business, or that they need to pay to keep their service.

The caller claims to be from the new provider and they ask for bank details to set up a new direct debit.

The Gloucestershire Telecare Service is completely free and we will never ring to ask for money.

Other service providers (such as community alarm providers) do offer paid-for services. However, they would also never cold-call and ask for bank details in such a way.

  • Don't reveal personal details. 
  • Never give out personal or financial information (such as your bank account details or your PIN) over the phone, even if the caller sounds legitimate.
  • Hang up.
  • Ring a trusted phone number (such as a family member) to check your phone line is clear.
  • Find a contact number for your Telecare provider and call them back to check the call was genuine. 
  • Don't be rushed.

Did you know that you can sign up to the Telephone Preference Service (TPS) which will allow you to opt out of live sales and marketing calls? Click here to go to the TPS website

Age UK also has more information about cold-callers. Click here to go to the Age UK website

Help us improve Gloucestershire Telecare

Don’t include personal or financial information like your National Insurance number or credit card details.