We have been made aware of a scam where people with Telecare services in place are being phoned and told that their current provider is no longer in business.
The caller claims to be from the new provider and they ask for bank details to set up a new direct debit.
The Gloucestershire Telecare Service is completely free and we will never ring to ask for money.
Other service providers (such as community alarm providers) do offer paid-for services. However, they would also never cold-call and ask for bank details in such a way.
- Don't reveal personal details.
- Never give out personal or financial information (such as your bank account details or your PIN) over the phone, even if the caller sounds legitimate.
- Hang up.
- Ring a trusted phone number (such as a family member) to check your phone line is clear.
- Find a contact number for your Telecare provider and call them back to check the call was genuine.
- Don't be rushed.
Did you know that you can sign up to the Telephone Preference Service which will allow you to opt out of live sales and marketing calls? Check out the link on the right hand side.
Also, please check the Age UK website for more information about cold-callers.