We use cookies to ensure that we give you the best experience on our website. If you continue we'll assume that you are happy to accept cookies.

Skip to main content

How to get Telecare

Telecare is a free service right across Gloucestershire, which is available to people who meet certain criteria. Eligibility for Telecare equipment is not means tested but based on the individual's needs and the risks identified at the time of assessment.

To see whether you are eligible for the Telecare service, one of our assessors will carry out an assessment in your home. Our specialist Telecare team will review the service routinely to ensure the equipment continues to meet your needs.


On the day of the assessment a Telecare assessor will visit you in your home to talk to you about your current concerns. This will include discussion about any medical conditions you have, how you manage day to day with daily living tasks, any emergencies you may have had in the past, and how you would cope with any emergencies in the future.

The Telecare assessor will also have a look at your property to get a good idea of your home and your needs. It can be a good idea to have a family member, friend or carer with you for the assessment so they can support you.

If you are eligible for Telecare the assessor will recommend what Telecare equipment would best meet your needs.

After the assessment your Telecare assessor will prepare a support plan for you. This will include arranging installation of the Telecare equipment in your home and planning future reviews of your Telecare service.

Gloucestershire Telecare can be contacted at any stage to give you further advice on equipment and answer any questions you may have.


Sometimes your Telecare may be linked to a monitoring centre. If so, a minimum of two responders need to be available. A responder is someone who can be contacted by the monitoring centre in an emergency. They must be available day and night and able to get to your home. A responder could be a family member or friend.

If you don't have responders you may be advised to purchase a private care package that includes a 24/7 response service that can respond to Telecare alarm calls. Alternatively, you may be eligible for our Blue Light responder service where retained Gloucestershire Fire and Rescue Officers can respond to Telecare alarm calls. 

Please call the Adult Helpdesk for further information about Responders.


Anyone can ask for a Telecare assessment. Call the Adult Helpdesk on 01452 426868.

Try the new AskSARA to find possible equipment that works for you and your home. 

Note for professionals:

If you are a Gloucestershire County Council member of staff already working with a service user please refer via ERIC on an FST.


When you no longer need your Telecare equipment, please call us using the number on the equipment label. We will then arrange for one of our engineers to call round and remove the equipment at a time to suit you.

Please note that the equipment should not be used for another person in the household as each piece of equipment is assessed for and recommended on an individual basis. 



Help us improve Gloucestershire Telecare

Don’t include personal or financial information like your National Insurance number or credit card details.