How to get Telecare
Telecare is a free service right across Gloucestershire, which is available to people who meet certain criteria. Eligibility for Telecare equipment is not means tested but based on the individual's needs and the risks identified at the time of assessment.
To see whether you are eligible for the Telecare service, one of our assessors will carry out an assessment in your home. Our specialist Telecare team will review the service routinely to ensure the equipment continues to meet your needs.
How will you be assessed for Telecare?
On the day of the assessment a Telecare assessor will visit you in your home to talk to you about your current concerns. This will include discussion about any medical conditions you have, how you manage day to day with daily living tasks, any emergencies you may have had in the past, and how you would cope with any emergencies in the future.
Sometimes your Telecare may be linked to a monitoring centre. If so, a minimum of two responders need to be available. A responder is someone who can be contacted by the monitoring centre in an emergency. They must be available day and night and able to get to your home. A responder could be a family member or friend.
Getting a Telecare assessment
Anyone can ask for a Telecare assessment. Call the Adult Helpdesk on 01452 426868.
Returning Telecare equipment
When you no longer need your Telecare equipment, please call us using the number on the equipment label. We will then arrange for one of our engineers to call round and remove the equipment at a time to suit you.