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Who is eligible for the Telecare service?

The service is available to adults who pay their council tax to Gloucester City Council or a Borough Council within Gloucestershire.

Telecare is assessed for on an individual basis. Telecare is not means tested however it does have an eligibility criteria.

Telecare eligibility is based upon a person's needs and level of risk identified during an assessment; there needs to be a particular Telecare related risk area present which cannot be met by a community alarm, or any other means.  

A person centered assessment will be completed to discuss the concerns highlighted in the referral, identifying the most appropriate solution to support the person's needs. 

To find out if you could be eligible, please contact the Adult Helpdesk on 01452 42 68 68.

On the day of the assessment a Telecare assessor will visit you in your home to talk to you about your current concerns. This will include discussion about any medical conditions you have, how you manage day to day with daily living tasks, any emergencies you may have had in the past, and how you would cope with any emergencies in the future.

The Telecare assessor will also have a look at your property to get a good idea of your home and your needs. It can be a good idea to have a family member, friend or carer with you for the assessment so they can support you.

If you are eligible for Telecare, the assessor will recommend what Telecare equipment would best meet your needs.

After the assessment your Telecare assessor will prepare a support plan for you. This will include arranging installation of the Telecare equipment in your home and planning future reviews of your Telecare service.

Gloucestershire Telecare can be contacted at any stage to give you further advice on equipment and answer any questions you may have.


Depending upon what Telecare equipment has been recommended, the equipment may be linked to a monitoring centre. If so, a minimum of two responders need to be available. A responder is someone who can be contacted by the monitoring centre in an emergency. They must be available day and night and able to get to your home in a timely manner. A responder could be a family member, friend or neighbor.

If you don't have responders you may be advised to purchase a private care package that includes a 24/7 response service that can respond to Telecare alarm calls. Alternatively, you may be eligible for our Response Service which uses retained Gloucestershire Fire and Rescue Officers to respond to Telecare alarm calls. 


If you think you, or someone you know, would benefit form a Telecare assessment please call the Adult Helpdesk on 01452 42 68 68.

Want to access Telecare equipment instantly regardless of eligibility? Try the new AskSARA to find possible equipment that works for you and your home. 

Note for professionals:

If you are a Gloucestershire County Council member of staff already working with a service user please refer via ERIC on an FST.


All Telecare equipment is on loan to the person as long as they need it. When you no longer need your Telecare equipment, please call us using the number on the equipment label. We will arrange for one of our engineers to call round and remove the equipment at a time to suit you.

Please be aware that all equipment is signed for at installation and you / your family may be invoiced for any equipment that is either lost or damaged.

Please note that the equipment should not be used for another person in the household as each piece of equipment is assessed for and recommended on an individual basis. 


What is available if I am not eligible?

There are a few option available:

Community Alarm

Community alarms typically consist of a Lifeline and pendant and are suitable for people who can press a button in the event of an emergency. This is a chargeable service and the cost depends upon the provider. 

City and Borough councils offer this service as well as private companies. Please contact the Adult Helpdesk on 01452 42 68 68 for further information

Complete an online assessment

You can visit to complete an online, holistic assessment. AskSara is quick and easy to use and will provide a personalised report following each assessment, outlining equipment and services that may be of help.

Please see our AskSara self-assessment "how to" video for guidance.

Self Purchase 

The Self Purchase Page lists standalone pieces of equipment and signposts via a weblink to where these products can be purchased directly.


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