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We're aware of a scam where people with Telecare equipment have been cold-called. More information on our scam alert page

What is Telecare


What is Telecare?

'Telecare' or 'assistive technology' equipment helps people to live safely and independently. 

Each item of Telecare equipment contains sensors which link wirelessly to a central ‘hub’. Some of the equipment - such as falls detectors -  is worn. Some of it - such as smoke alarms - can be placed around the home.

The central hub uses a telephone line to link through to a monitoring centre and it automatically triggers an alert if a sensor activates. The sensors can detect many risks, from falls to fires.

Using Telecare equipment can help to manage risks so that people can stay living independently, rather than have to move into residential care or go into hospital.

Because Telecare equipment works automatically and doesn't require someone to push a button it's particularly useful for anyone with disabilities or sensory impairment.

The Gloucestershire Telecare Service also provides equipment that's not 'linked' but has a pager to alert someone else within the home (such as a floormat that links to a carer's pager device). 

We also provide electronic items too, such as verbal prompting devices.


Is your service for me?

Most people who need help to stay safe at home can buy equipment they need on the high street or online.

Our website has helpful information about what to look for when choosing your own aids.

You’ll also find links to organisations within the county that can help you stay safe at home.

For people who would like the security of telecare equipment but who could press a button themselves in an emergency such as a fall, we also have contact info for your local community alarm provider.


How do I get assessed for some Telecare equipment?

We can't take requests for our equipment directly from residents.

To ask for an assessment please contact the Adult Social Care Helpdesk. Click on the blue button on this page for more information.

If you are not eligible, our website will still help you make informed choices about how to stay safe and independent at home.

We are also happy to discuss any questions you may have about Telecare, and how it can help.

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