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Applying for a disability related bus pass

You can apply for a Disability-related concessionary bus pass in the following circumstances:

  1. You do not currently hold a pass and you wish to apply for the first time.
  2. You are an existing disability related pass holder and you have received a free bus travel pack in the post from us with a request to re-apply. This is likely to be because we do not hold sufficient information about you to determine your eligibility.

Postal application

You can apply for your pass by post using the relevant forms in the free bus travel pack. 

If you have not received your pack, please either contact us by e-mail at or call us on 01452 426265. The forms are also all available as downloads on the right, so you can print out those you need to make your application.

You will need to complete the Application Form for a Disability Related Concessionary Bus Pass. You will also need to include with your postal application the evidence requested. Please click here Concessionary Bus Passes suitable proofs of disability for a list of suitable evidence of address and disability.

Pass holders who are asked to reapply with a free bus travel pack will also need to pay for postage. We also recommend that 'recorded delivery' is used if valuable documents are included.

In person

Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related).  Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues.  For assistance with new applications:

Please call 01452 426265 for advice.

You can apply for your pass in person at a participating library or one-stop-shop, but you will need to call 01452 426265 in advance to make an appointment. This will ensure that someone is available to assist you with your application.

The libraries now have a private space to ensure you can discuss your application discreetly. You will not be told the outcome of your application during your visit, as this decision is made by our specialist Concessionary Bus Pass Team and not by the library staff.

Please take proof of address and disability. Your photograph will be taken in the library during your appointment.

Please click here for a list of suitable evidence of address and disability Concessionary Bus Passes suitable proofs of age and address.

Companion passes

If you are unable to travel on a bus unaccompanied due to the severity of your disability, you may be eligible for a pass that allows a companion to travel with you free. You will need to get your doctor's confirmation, using the Companion Bus Pass Application Form

This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. For further information see

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Don’t include personal or financial information like your National Insurance number or credit card details.