Useful contacts

Local Authorities

Every Local Authority has now developed an Armed Forces Covenant at a local level.  The aim of the Covenant at a local level is to encourage communities to support the Armed Forces community in their area and promote understanding and awareness among the public of issues affecting them.  Each area will be different, but most will provide information to the Armed Forces community on local services and support. 

Local Armed Forces Champion Contact Information and Websites

Cheltenham Borough Council

Contact Name: Rebecca Sillence




Gloucestershire County Council

Contact Name: Dawn Lane





Cotswold District Council

Contact Name: Joseph Walker





Stroud District Council

Contact Name: Kevin Topping







Forest of Dean District Council

Contact Name: Nikki McClean                 


Contact Name:  Lena Maller



Tewkesbury Borough Council

Contact Name: Adrian Goode




Gloucester City Council

Contact Name: Ruth Saunders





List of Useful Contacts

Citizens Advice Bureau (CAB) provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities and aims to improve the policies and practices that affect people’s lives.  CAB has specific advice pages for the Armed Forces community.  Tel: 03444 111 444

Royal British Legion provides practical support to Servicemen and women, Veterans (ex-Service of all ages) and their families.  It provides help with finances, living independently, mental well-being, care homes, finding employment or starting a business and more.  Tel: 0808 802 8080 from 8am to 8pm, 7 days a week

Veterans Shareline:

A free weekly hour long telephone friendship and support group for injured armed forces veterans.    Contact Name: Gabby Cheung Telephone: 01752 816251  Email:

The Veterans Gateway

Veterans’ Gateway is the first point of contact for veterans seeking support on a broad range of issues including health, housing and employment. The site is also a valuable resource for professionals assisting veteran clients.  The team are available 24/7 and have expertise in accessing and signposting the most appropriate organisation for you. Alternatively, you can search the site yourself to find what support is available in your area. Messaging options are also available. Telephone: 0808 802 1212

SSAFA Gloucestershire

We are the local Gloucestershire Branch Office of SSAFA (Soldiers, Sailors, Airmen and Families Association). We help veterans and service personnel, and their families, in the local community and we rely on public donations to continue our work. Our commitment is to provide support with experienced, non-judgemental and friendly advice, as well as a variety of practical services which cover a range of social, family and financial issues.  Community Groups and Activities.  Army Reserve Centre, Carne Place, Gloucester, Gloucestershire, GL4 3BD  Telephone: 01452 520255  Email:

Royal Air Force Families Federation

The RAF Families Federation provides all RAF personnel and their families - Regular and Reserve, single or married - with timely and professional support, assistance and an independent voice regarding issues or concerns that they may have.

Army Families Federation

AFF is the voice of the Army family. It empowers, acts as an advocate and an expert witness to promote a quality of life, which reflects the Armed Forces Covenant.

Naval Families Federation

Our vision is for all Naval Service Families to be able to have their views heard by those in positions of power, feel valued and to be treated with fairness and respect and be able to thrive in their communities of choice. Contact Details: Castaway House, 311 Twyford Avenue, Portsmouth, Hampshire  Phone: 02392 654374 Email:

Royal Naval Benevolent Trust (RNBT)

The RNBT gives help, in cases of need, to serving and former Royal Naval ratings and Royal Marines other ranks. They also help their partners, children and some others connected with them. The beneficiaries are known collectively as The RNBT Family.  Information and guidance on Housing, Health & Additional Needs, Education & Childcare, Deployments. Guidance around Employment & Training.  Contact Details: The RNBT Headquarters Castaway House, 311 Twyford Avenue, Portsmouth  Phone: 023 9269 0112 Email:

Army Benevolent Fund (ABF The Soldiers’ Charity)

ABF The Soldiers’ Charity are for soldiers, for life. They provide financial assistance to all soldiers and their families when in need. Even when a soldier leaves the Army they are still part of our family and eligible for help.  Offers Care support and financial support. Provides guidance around careers and education.  Contact Details: ABF The Soldiers’ Charity, Mount barrow House, 620 Elizabeth Street, London, SW1W 9RB  Phone: 0845 241 4820 Email:

Royal Air Force Benevolent Fund

Provide a spectrum of services that range from our Airplay programme supporting children growing up on RAF stations, to relationship counselling for RAF couples and respite breaks for RAF families and veterans.

We also support members of the Air Cadet Organisation (ACO) (including members of the Combined Cadet Force RAF component) if they are injured whilst on duty.

Services Sound & Vision Corporation

The Services Sound and Vision Corporation is a registered charity set up to entertain and inform Britain's Armed Forces around the world. Its mission: To be the preferred provider of entertainment and information to Service personnel and their families worldwide.

Surf Action

Surf Action is a military charity dedicated to supporting serving and ex-serving members of the Armed Forces and their families who suffer from the effects of PTSD, Physical injury or have difficulty re-adjusting to civilian life.

Turn to Starboard

Turn to Starboard is a registered charity using sail training to support Armed Forces personnel affected by military operations. They help retired and serving personnel and their families.


Serving in our armed forces can be incredibly demanding. Alongside the physical toll, it can have a huge emotional impact on our servicemen and women. Our Right Turn programme provides specialist support for veterans with specially trained Addaction staff.

Help for Heroes

Our mission is to deliver an enduring national network of support for our wounded and their families. We will inspire and enable those who have made sacrifices on our behalf to achieve their full potential.

Combat Stress

Combat Stress is the UK's leading Veterans' mental health charity.

Citizens' Advice

If you serve in the Armed Forces - or used to - this information is for you and your family. Find out about help you can get in the UK and abroad, including help with education and travel costs.

Money Force

Money Force is a resource aimed at those in service covering all finance, credit, budgeting and debt issues.

Active Plus

Uses the skills, experience and expertise of injured military veterans to deliver unique programmes that build confidence, communication, motivation and self-belief,  unlocking and nurturing the potential of participants, regardless of their background and circumstance.

Armed Forces Charities Portal 

Contains details of over 2,200 Armed Forces charities registered in the UK, including those that cater for the needs of Service and ex-Service personnel and their families, Armed Forces museums and heritage organisations, as well as Cadet Units and organisations. The site is relevant for anyone with an interest in Armed Forces charities, and anyone looking to find out how much and what type of support s available for potential beneficiaries.


Represents and support the needs and opinions of its member organisations, individually and collectively at central and local government levels and with other national and international agencies.  Cobseo aims to cooperate and collaborate with others in order to provide the best possible level of support to  beneficiaries.  Cobseo has a directory of charities and regimental associations which you can find at

Veterans Advisory and Pensions Committee (VA&PC)

Advises and liaises with Veterans, their families and relevant organisations on their needs, issues and concerns.  VA&PC assists, raises awareness, acts as an advocate and provides governance to the Veterans’ community. It champions the rights of Veterans and their families where there is injustice, inequality or a lack of fairness.  Tel 0808 1914 218

Veterans UK

Veterans UK is part of the Ministry of Defence (MOD) and was created to help ex-Service personnel get appropriate support from government. Local Authorities, independent bodies and the charity sector.  Tel: 088 1914 218


Provides life-changing support to our Armed Forces community.  It reaches out to those who have served, those still serving and their families at times of crisis and need by offering vital, practical advice, assistance and funding.  Poppyscotland provides a variety of services, including help with welfare, housing, respite breaks and employment.  Tel 0131 557 2782

Veterans Welfare Service (VWS)

The Veterans Welfare Service (VWS) is committed to enhancing the quality of life for veterans and beneficiaries of Veterans UK pensions and compensation schemes, and all their dependants.  The provide support to enable the seamless transition from service to civilian life, assist bereaved families or respond to life events that present welfare needs. They achieve this by facilitating access to all appropriate services.

Women’s Royal Naval Service Benevolent Trust

The Women’s Royal Naval Service Benevolent Trust exists to provide worldwide advice and financial relief in cases of necessity or distress among its members and their dependants. We can also make grants for the education of members.

Soldier On

A national independent education charity which teaches members of
the British armed forces who have been made redundant on medical grounds.

The National Health Service

Provides information on veterans’ healthcare.

The Big White Wall is an online community of people who are experiencing
common mental health problems who are supported to self-manage their own
mental health.

The Warrior Programme

A 3-day motivation and training programme with 12-month structured support.

Future For Heroes

A charity organisation serving the Armed Forces and veterans of all ranks returning to civilian life.

More information on local services can be found by visiting the website.

Information and Support


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