Welcome to Gloucestershire - useful information
Download the Gloucestershire Ukraine Guest Welcome Pack or read through the information tabs below.
- In an emergency
- Introduction and welcome
- When you first arrive - suggested checklist
- What to expect when you first arrive
- Welcome visits
- Registering with a doctor (GP) and Mental Health assistance
- Extra support if you or your children are vulnerable
- Extra help from the county council - bus passes
- Immigration and Biometric Residence Permits
- Finances, employment and benefits
- Opening a bank account, benefits and minimum wage
- Education and childcare - Finding a place at school
- Learning English, post 16 and post 19 Education and Training
- Getting around Gloucestershire
- Driving licenses, bringing your car and moving to the UK
- My sponsor wants us to leave, or I want help finding somewhere else to live
- Help with housing and renting
- Help with other issues
- Why do we collect information about you?
If you feel that you or someone else is unsafe, threatened or needs emergency attention you should call 999 from any telephone.
If English is not your first language, we use a language line service so a translator can speak to the operator on your behalf.
📞 Call 101 for non-emergency situations that do not need an immediate police response
📞 Call 111 for non-emergency medical advice
If you have concerns about the welfare of a vulnerable adult or a child, including yourself or your children you should speak to the Welcome Team or email them on hfuteam@gloucestershire.gov.uk.
If you or someone you know needs help in a mental health crisis, please call 0800 169 0398. The Mental Health Crisis Team will support individuals aged 11 and over. Visit the NHS’s crisis page for more information.