Advice Line for Providers
If you are a parent, please click here for information about the Advice Line.
Early Years and Childcare Service Offer - Advice Line
The Early Years and Childcare Service provides a telephone line and email address for use by Early Years Providers, parents, practitioners in Health, Education, Social Care, Early Help and any other interested parties.
The aims of this service are to:
- Provide a consistent and timely response to all enquiries
- Reduce the high number of emails/telephone calls directed to individual members of the Early Education & Child Development Team
- Provide a transparent and equitable process to access advice, information and interventions
- Provide effective signposting to other agencies
The expectations of the Early Years and Childcare Service
All email/telephone contact regarding general enquiries, signposting, additional support etc will be dealt with by the Advice Line. Any emails/phone calls to individual staff will be forwarded to the Advice Line.
EY Quality Leads and Inclusion Advisors cannot discuss individual children with providers during visits. These enquiries should be directed to the Advice Line.
The Advice Line in detail
The phone line is open from 12noon – 5.00pm every Monday and Wednesday during term-time and every Wednesday (12noon – 5.00pm) in school holiday periods, including half-term weeks. The answerphone is available 24 hours a day, 7 days a week to leave messages.
Email enquiries: EYSadviceline@gloucestershire.gov.uk.
Phone enquiries: 01452 425959
The Advice Line is staffed by two members of the team on a rota basis.
All enquiries will be responded to within 5 working days.