Report a Pothole

Report a pothole

From overgrown hedges and blocked drains, to potholes, pavements and streetlights, all kind of issues can be reported online. 

Use the Fix My Street map to make a report. We will investigate and keep you updated.

Contact our emergency line 08000 514 514 for a pothole requiring urgent attention (more than 75mm deep).

What we need to know

Help us locate the problem quicker by providing:

• A precise location: we do not process reports about a general area. Adding a location from "What3words" app in the notes is very helpful.
• A single issue: multiple issues need to be listed in separate reports.
• A photo (if safe to take one).
• Approximate size of the pothole - a size guide is provided. Please do not step out into the road to measure the pothole you are reporting, our Highway Safety Inspectors will do this once the report has been submitted.

What happens next

When we receive a report we look at safety and risk factors to prioritise jobs. The level of risk from a pothole depends on a number of factors including: 

• Its depth,
• Its size / width,
• The safety of road users,
• Location and usage of the road.

For any issue reported on Fix My Street, you can sign-up to receive email updates about the investigation and any repair work required. When you read the updates you may see technical terms used to describe the jobs, for example:

TMC = Term Maintenance Contract, which means our partners Ringway have been contracted to carry out the works.