Contact Us

If you wish to make a new referral for Telecare services please ring the Gloucestershire County Council Adult Helpdesk on 01452 426868.

Please email us with any enquiry at admintelecare@gloucestershire.gov.uk Please note this email address is only monitored Monday - Friday between 8 am and 6 pm and this is not a 24 hr service.

If you already have Telecare equipment installed and have a query or you'd like to return equipment, please ring our duty line on 01452 583774. This phone number is open 8 am to 6 pm Monday -Friday. Please note this is not a 24 hr service.

If you wish to post* equipment back to us, you can send it to:

Gloucestershire Telecare Team
The Independent Living Centre
154 Village Rd,
Cheltenham
GL51 0AE

*Please do not bring items in person. Due to Covid19 we are unable to accept items which are brought to the office by hand.