What do the customer service team do?

We respond to customer questions in-person at reception and also by phone, email, digital and self-serve options. We are responsible for a diverse range of services on behalf of Gloucestershire County Council. These include:

• The Adult Social Care helpdesk
• Your Circle Directory
• Blue Badge Service
• Shire Hall and Barbican Reception
• Corporate switchboard

We do our part to provide excellent customer service to the people of Gloucestershire by:

1. Responding quickly
2. Directing or signposting you to the appropriate services within the council
3. Putting our customers first

Every day is different for the team.