I have submitted my request what happens next?

By law we must provide you with a response within 1 calendar month of receipt of your request and all relevant identifications. However, we will respond as soon as possible. In some circumstances, we may need to extend the response time. We will try to keep you updated on the progress of your request and inform you of any delays that may occur.

If there is not enough information to complete the request or we have not received the correct documentation, you will be sent a request for the appropriate documents.

Your response will cover the below:

• The steps taken to ensure that personal data is accurate when it is obtained
• The considerations taken in relation to any steps we have already taken to verify the accuracy of the data prior to the request for rectification.
• The reasonable steps we have taken to be satisfied that the data is accurate or rectify the data if necessary.

We will respond to you within one calendar month of the receipt of your request.  Please note, that if the request is complex we can extend this time by a further two months.  If this is required we will inform you within the first calendar month.