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UPDATE: Some of the restrictions on emailing have been lifted

We are pleased so say that we are now able to receive some external emails. Until we are completely confident that our servers are not at risk, external emails that include a link or an attachment will continue to be quarantined.  

Emails from us are not affected by the block that is in place, so you should still receive contact from us in this way, although it may take slightly longer than normal. We will let you know when these issues are resolved.

If you need us urgently, please call us.

Complaints about Parking

Complaints about Penalty Charge Notices

We cannot respond to complaints regarding Penalty Charge Notices (PCNs) because there is a legally prescribed appeals process already in place. The established legal procedure for contesting parking fines is set out on the back of each PCN and on our website, at the following link : PCN appeals.

Reports of parked vehicles which are causing an obstruction or which are causing a hazard to other road users / pedestrians

These should be directed to the police. They can be contacted on the non emergency number 101. This is the case even when parking restrictions are in effect.

Reports of parked vehicles which are in contravention of parking restrictions (i.e. parking on a double or single yellow line, or parking for longer than is permitted in a limited waiting area)

These should be directed to the council’s Parking team. They can be contacted by email at or by telephone on 01452 425610 (please wait until all 5 options have been given as the line will then connect you to a member of the team). Please note that this is not an emergency service, and a civil enforcement officer will not necessarily be available to attend the site the same day as the contravention.

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