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Complaints about Parking

Complaints about Penalty Charge Notices

We cannot respond to complaints regarding Penalty Charge Notices (PCNs) because there is a legally prescribed appeals process already in place. The established legal procedure for contesting parking fines is set out on the back of each PCN and on our website, at the following link : PCN appeals.

Reports of parked vehicles which are causing an obstruction or which are causing a hazard to other road users / pedestrians

These should be directed to the police. They can be contacted on the non emergency number 101. This is the case even when parking restrictions are in effect.

Reports of parked vehicles which are in contravention of parking restrictions (i.e. parking on a double or single yellow line, or parking for longer than is permitted in a limited waiting area)

These should be directed to the council’s Parking team. They can be contacted by email at or by telephone on 01452 425610 (please wait until all 5 options have been given as the line will then connect you to a member of the team). Please note that this is not an emergency service, and a civil enforcement officer will not necessarily be available to attend the site the same day as the contravention.

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