Appendix A: Performance and Monitoring
Performance and Monitoring
Digital Strategy Performance and Monitoring Framework
Purpose
To track delivery of Gloucestershire’s Digital Infrastructure, Inclusion, and Innovation Strategy, ensuring accountability, transparency, and measurable impact.
4.1. Governance and Reporting
- Annual Performance Report
- Ownership: GCC Digital Team.
- Transparency: Publish KPIs on the council website and share updates with stakeholders.
4.2. Key Performance Indicators (KPIs)
While the KPIs outlined here represent our strategic priorities for digital infrastructure, inclusion, and innovation, we recognise that the digital landscape is constantly evolving. As we commence delivery and establish sector-specific lead groups to oversee the programme’s direction, our approach will remain flexible and responsive to emerging needs. Accordingly, we will publish an updated list of KPIs alongside the Digital Infrastructure, Inclusion and Innovation Strategy (DIIIS) webpages by May 2026, ensuring transparency and alignment with the latest sector developments.
A. Digital Connectivity
|
Objective |
KPI |
Target |
Reporting Frequency |
|
Working in partnerships with the UK Government and internet service providers to expand gigabit broadband coverage. |
% of Gloucestershire premises with gigabit-capable broadband |
89% by May 2027 98% by April 2030 |
Annual |
|
Working in partnerships with the UK Government and mobile service providers to expand 5G coverage.
|
% of Gloucestershire with 5G coverage based on results from www.signalchecker.co.uk |
92% by 2027 97% by 2030 |
Annual |
B. Digital Inclusion
|
Objective |
KPI |
Target |
Reporting Frequency |
|
Reduce digital exclusion |
Total number of first time and returning residents completing digital skills training |
5,300 by April 2027 23,600 by April 2030 |
Quarterly |
|
Increase digital confidence |
Proportion of digital skills training participants reporting a meaningful increase in confidence and ability to use digital tools |
90% |
Quarterly |
|
Affordable access |
Number of eligible residents receiving financial support to cover digital connectivity costs |
800 households by April 2030 |
Annual |
|
Online safety awareness |
Number of residents completing online safety training both online and in person |
1,000 by 2027 10,000 by 2030
|
Quarterly |
|
Device recycling |
Number of eligible residents receiving refurbished digital devices to support digital inclusion |
400 by April 2027 2,500 by April 2030
|
Annual |
|
Recruit digital volunteers |
Number of Digital Champion volunteers recruited |
50 by 2027 275 by 2030 |
Annual |
|
Showcase Success |
Number of digital inclusion case studies produced and published on official marketing channels annually |
12 by 2027 40 by 2030 |
Quarterly |
C. Business and Innovation
|
Objective |
KPI |
Target |
Reporting Frequency |
|
Corporate Social Responsibility |
Number of businesses supporting at least one digital CSR initiative |
10 by 2027 50 by 2030 |
Annual |
|
Cyber Essentials Business Support |
Number of businesses that have received cyber skills training and completed Cyber Essentials certification |
40 by 2027 250 by 2030 |
Annual |
|
SME adoption of digital innovation |
Number of SMEs receiving digital innovation grants of up to £20,000, with at least 80% reporting positive business impact within 12 months. |
10 by 2027 30 by 2030 |
Annual |
|
Smart Places development |
Number of Smart Place pilots projects launched |
Project scoping is underway and scheduled for completion in May 2026. Budget and initial plans anticipate delivering between 2 and 6 projects across Gloucestershire |
Annual |
|
Marketing, Communications and Data |
Number of digital innovation case studies produced and published on official marketing channels |
8 by 2027 32 by 2030 |
|
D. Community Engagement and Transparency
|
Objective |
KPI |
Target |
Reporting Frequency |
|
Stakeholder engagement |
Number of engagement sessions held |
4 per year |
Annual |
|
Public reporting |
Publication of progress report and dashboard |
1 per year |
Annual |
4.3 Data Sources for KPI Monitoring
|
Strategy Priority |
Proposed Metrics |
Indicators |
Source |
|
Digital Infrastructure Growth |
Digital connectivity |
% of gigabit broadband enabled dwellings. |
ThinkBroadband / BDUK's Open Market Review (ORM) |
|
Mobile connectivity |
4G coverage from at least one operator or 5G coverage from at least one operator |
Connected nations, Ofcom
|
|
|
Business Innovation Grant |
No. of SMEs being awarded the grant
|
Application process |
|
|
Smart Places Initiative |
No. of funded initiatives launching |
Application process |
|
|
Digital Inclusion and accessibility |
Number of digital literacy programmes conducted and participation rates in these programmes |
Increase in digital literacy rates and reduction in the digital divide |
Program attendance records, surveys on digital literacy, demographic studies. |
|
Targeted outreach of digital inclusion support |
Monitor the number of individuals participating in digital literacy programmes from targeted areas |
Number of individuals in disadvantaged areas gaining internet access |
Community Feedback and Satisfaction Surveys |
|
Investment in Volunteer Development |
Volunteer involvement and engagement. |
Increase in volunteers offering to provide digital Inclusion support |
Volunteer participation survey data. |
|
Affordable and reliable internet access for all demographics, particularly underserved communities. |
Percentage of households with internet access |
Geographic distribution of internet access |
National telecommunications, eg Think Broadband reports |
|
Number of public Wi-Fi hotspots available per capita. |
Affordability index comparing internet costs to average income |
BDUK data on connectivity |
|
|
Equipment and Connectivity Grants |
Access to Equipment and Connectivity |
Number of grants distributed to low-income individuals/families |
Survey results collected from grant recipients before and after receiving the grants. |
|
Impact on Digital Engagement |
Increase in internet usage rates among grant recipients, measured through surveys |
||
|
Access to affordable devices like computers and tablets for low-income individuals and families. |
Number of subsidised device programmes available. |
Increase in device ownership among low-income households |
Program evaluations and participant feedback surveys. |
|
Average cost of devices compared to household income |
|||
|
Engage diverse communities in the development and implementation of digital inclusion initiatives. |
Completion rates of feedback surveys regarding digital services. |
Diversity of participants in engagement activities |
Surveys conducted with local organisations |
|
Corporate Social Responsibility |
Percentage of employees participating in volunteer activities.
Number of Donations of Digital Devices |
Number of employees engaged in community service events compared to total employees.
Count of devices collected and distributed over a specific period |
Records or survey results post-volunteering events.
Donation logs and reports from partnered local organisations or charities. |
|
Cyber Essentials Certification |
Number of Businesses and Charities Certified |
The total count of organisations that have successfully obtained Cyber Essentials Certification in a given timeframe (e.g., quarterly or annually). |
Data from the organisation completing the Cyber Essentials Certification process |
|
Investment in Gloucestershire by companies with strong digital cultures |
Number of inward investments |
Value of investment (£) |
Office for National Statistics |
|
Number of digital sector jobs created |
Employment growth in digital roles linked to incoming companies |
Digital Sector Economic Estimates – GOV.UK
|
|
|
Number of companies relocating or expanding in Gloucestershire |
Firms with digital maturity choosing Gloucestershire for expansion or relocation |
GCC Economy & Strategic Planning team |
|
|
Cyber Essentials |
Participation in Smart Places Grant or Digital Innovation Grant |
Uptake of council-led funding schemes by digitally mature companies |
GCC Digital Team |