A new way to report highways issues – coming soon...
As part of the highways transformation programme we’re bringing in a brand new online report it system for highways. The solution is called – Fix My Street and it’s widely used by many other local authorities across the country. The benefits of the system are:
- It’s really easy to use
- Everyone can see live issues so less duplicate reporting
- All reports go straight into the back office getting issues sorted quickly
- Updates provided to customer on how work is progressing
- Clear picture of all the work going on in the county
What can be reported?
A huge variety of issues can be reported using the interactive map from potholes to damaged traffic lights, broken street lighting, flooding or drainage issues through to road markings or grass verge issues.
What does this mean for me?
If you regularly report highways issues you need to be aware of the following:
- Phasing out of email - while we will still have telephone support for those that really need it and for emergencies, we want to promote channel shift to this way of reporting as a priority. This will be more efficient and save a lot of time. Therefore, we’ll be phasing out email reporting.
- Spread the word - if you ever report issues by email or work with organisations who use that channel you can help us by spreading the word to them about this change. We’re also asking anyone that promotes the email address whether it’s a councillor, another council we’re asking them to get replace the email address with the Fix My Street link when it’s ready hopefully in September.
Feedback?
We’d like to know your thoughts on the system once it’s gone live and we’ll remind you when it does and give you a way to tell us what you think.