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EHCP Service update - improving our communications
Published
In June we announced that the EHCP Service had secured additional resource and we were changing the shape of the service. In August we shared information about new starters. In this update we are focusing on communication.
Having listened to parents and stakeholders and as part of our aspiration to deliver high quality services for families, children and young people we have been developing improvements in our communication.
In the last update, we told you we were:
- Setting up direct phone lines to someone who can answer your call, we are currently recruiting to progress this and will provide an update when this is live
- Amending our email signatures. Case coordinators share individual contact details with families and managers contact details can be found on each case coordinators email signature and out of office.
- Refreshing awareness of a number of contact points for the service. With all of these we will be happy to receive your enquiry and provide the information you are seeking or connecting you with the best placed person to respond directly to you.
To support our overall points of communication we are pleased to share that we have successfully recruited team members who will take calls on our new central number. This is intended to improve our responsiveness to phone calls and your experience of the service. This phone number is best used for general queries such as asking for advice on requesting an assessment or information about who your case co-ordinator is.
The first and best place of contact is your case co-ordinator who will know you and your child, their email signatories have their contact details and that of their managers.
New central point of contact EHCP service number is: 01452 426922
Contacting the Team
We also have the following points of contact available we encourage you to use so you can get information about our services, make requests for assessments and make enquires in a range of ways that best suit you.
For general enquiries please contact, sengenenq@gloucestershire.gov.uk.
For enquiries relating to annual reviews please email: EHCPAR@gloucestershire.gov.uk
To share reports for new assessments please: senreports@gloucestershire.gov.uk
For new requests for assessment from a school or setting;
https://emsonline.gloucestershire.gov.uk/ProfessionalPortal_LIVE/
For new request for assessment from a parent:
https://emsonline.gloucestershire.gov.uk/CitizenPortal/en?ReturnUrl=%2FCitizenPortal%2F
We welcome your feedback on our service, so we can continually review how our improvements are a making a difference. Please use the link Customer feedback questionnaire to provide feedback.