New WhatsApp tool launched to support carers in Gloucestershire

“Ask Grace” has been developed by Gloucestershire County Council to give carers fast access to trusted information and guidance, whenever they need it - day or night. Using AI, it responds to messages and guides people to relevant local services and support, saving time searching online or making multiple calls.

The tool brings together key information in one place, helping carers feel more confident about where to turn for help and freeing up valuable time to focus on the person they care for.

Many people don’t always recognise themselves as carers. If a person is helping a family member, friend or neighbour with day-to-day tasks, appointments or emotional support, that means they’re a carer. 

It has been shaped and tested with carers and local partners to make sure it is easy to use, practical and responsive to real-life needs. 

Councillor Dr Kate Usmar, Cabinet Member for Adults’ Support and Independence at Gloucestershire County Council, said: “We know unpaid carers do so much, often with little time to find the support that’s right for them.

"Ask Grace is designed to make that easier - giving people quick, direct access to reliable information and local services through WhatsApp. It’s been developed alongside carers to make sure it’s simple, useful and can genuinely make a difference. I’d encourage carers across Gloucestershire to give it a try.” 

Ask Grace is available to use now. To start a conversation, save 07418 640 456 in your phone and message “Hi Grace” using WhatsApp.

More information can be found on our Ask Grace web page.