This page explains what it means to be involved in Fire Control.
Each time someone in Gloucestershire dials 999 and calls for help from the fire service, the call is passed to our Control Room. Within the Control Room, based in Quedgeley, Firefighter Control, using both the information available to them and a range of sophisticated technology, are able to evaluate each situation and despatch fire appliances and other resources needed to deal with the incident as appropriate.
Incidents dealt with are many and varied. Apart from fires, the service is also called on to attend:
- road traffic collisions;
- chemical spillages;
- animal rescues; and
- many other emergency situations.
Whatever the incident, firefighter control need to keep in touch with the firefighters at the scene and other fire service personnel who are either in attendance or otherwise involved. If frontline staff demand additional information, or extra resources and specialised equipment are required, then again it will be firefighter control who respond.
Depending on the incident, there will also be a need to liaise with other agencies and emergency services. A range of administrative tasks and community safety work are undertaken by Fire Control, including monitoring activity levels and updating service information.
Shift hours are 2 day shifts 09.00hrs to 18.00hrs and 2 night shifts 18.00hrs to 09.00hrs, and then 4 days off.