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Theme 4 - Leadership and Governance

We’re using data to help us make better decisions. Tools like dashboards, surveys, and research show us what’s working well and where we need to improve. By getting the basics right—like fixing processes and making systems more reliable—we’re creating a strong digital foundation. This helps staff work more efficiently and gives people better, more personalised care. We’re also building a culture of innovation so people can thrive and live well. 

What this means for people: 

  • It’s easier to plan and manage care, both now and in the future.
  • Waiting times are shorter, and people have better experiences with fewer complaints.
  • We’re using data in a consistent way to spot gaps, understand our communities better, and tackle the effects of inequality and multiple disadvantage. 

We’re using data to help us make better decisions. Tools like dashboards, surveys, and research show us what’s working well and where we need to improve. By getting the basics right—like fixing processes and making systems more reliable—we’re creating a strong digital foundation. This helps staff work more efficiently and gives people better, more personalised care. We’re also building a culture of innovation so people can thrive and live well. 

What this means for people: 

  • It’s easier to plan and manage care, both now and in the future.
  • Waiting times are shorter, and people have better experiences with fewer complaints.
  • We’re using data in a consistent way to spot gaps, understand our communities better, and tackle the effects of inequality and multiple disadvantage. 

We’re improving how decisions are made and reviewed by strengthening our planning, clarifying our policies, and learning from complaints. This helps us make more informed, transparent, and accountable choices across adult social care. 

Each year, we publish our Directorate Plan to show how we’re delivering on our priorities. 

We’re also committed to publishing all of our policies, each with an Equalities Impact Assessment, over the life of this improvement plan. 

What this means for people: 

  • People can see how decisions are made and what guides them.
  • There’s greater transparency and accountability in how services are planned and delivered.
  • Policies are easier to access and reflect a strong commitment to equality and inclusion.
  • Feedback and complaints are used to improve services and prevent issues from recurring. 

We’re improving how decisions are made and reviewed by strengthening our planning, clarifying our policies, and learning from complaints. This helps us make more informed, transparent, and accountable choices across adult social care. 

Each year, we publish our Directorate Plan to show how we’re delivering on our priorities. 

We’re also committed to publishing all of our policies, each with an Equalities Impact Assessment, over the life of this improvement plan. 

What this means for people: 

  • People can see how decisions are made and what guides them.
  • There’s greater transparency and accountability in how services are planned and delivered.
  • Policies are easier to access and reflect a strong commitment to equality and inclusion.
  • Feedback and complaints are used to improve services and prevent issues from recurring. 

We’re supporting our staff through training, feedback, and leadership development—because a strong, confident workforce means better care for everyone. This commitment underpins all our priorities and ensures we have the skills and capacity to deliver high-quality, person-centred care both now and in the future. 

 We’re also building a culture where learning and development are continuous, and where staff feel empowered to lead change, innovate, and respond to people’s needs with confidence and compassion. 

 What this means for people: 

  • People receive care from well-trained, knowledgeable, and confident staff.
  • Services are more consistent, responsive, and focused on what matters most to individuals.
  • Staff are better equipped to support people’s independence, wellbeing, and quality of life.
  • A strong workforce helps ensure care is safe, effective, and future-ready. 

We’re supporting our staff through training, feedback, and leadership development—because a strong, confident workforce means better care for everyone. This commitment underpins all our priorities and ensures we have the skills and capacity to deliver high-quality, person-centred care both now and in the future. 

 We’re also building a culture where learning and development are continuous, and where staff feel empowered to lead change, innovate, and respond to people’s needs with confidence and compassion. 

 What this means for people: 

  • People receive care from well-trained, knowledgeable, and confident staff.
  • Services are more consistent, responsive, and focused on what matters most to individuals.
  • Staff are better equipped to support people’s independence, wellbeing, and quality of life.
  • A strong workforce helps ensure care is safe, effective, and future-ready.