Adult Social Care invoices
Invoices have now been issued following a short delay, and associated direct debit collection dates will be adjusted accordingly. There is no need to contact us at this time.
Care Navigators play a crucial role
Care Navigators: Guiding you to the right support
Care Navigators are making a big difference in Gloucestershire—helping people get the right support, at the right time, without unnecessary delays or confusion.
How we're making the difference that matters:
Fewer unnecessary referrals
Care Navigators work closely with Gloucestershire Royal Hospital and Cheltenham General Hospital to reduce unnecessary referrals to adult social care.
Nearly 70% of referrals didn’t need a social worker or ongoing care—helping people stay independent at home.
Easier access to services
They help people and families find affordable services, including:
- Housing options
- Financial advice
- Benefits and entitlements
This makes it easier to make informed decisions during stressful times.
Better coordination
Care Navigators connect people directly with:
- Adult social care teams
- Locality services
- Voluntary groups like Age UK and the British Red Cross
Support for self-funders
They also help people who pay for their own care, reducing delays and making the process smoother through enhanced brokerage.
Stronger community links
Some Navigators come from voluntary and community organisations, and one even works jointly with Gloucestershire Fire and Rescue Service—supporting safe and well visits and proactive hospital discharge follow-ups.
The impact Care Navigators are having
Care Navigators are improving the efficiency and effectiveness of adult social care—ensuring people get the right help, without unnecessary steps, and feel supported every step of the way.