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Contact our financial services team

Have you looked on our website?

The paying for adult social care section of our website includes a wide range of information and guidance. Below are links to information about some of our most popular enquiries:

This information is also published in our Paying for Adult Social Care booklet. Easy read and large print versions of the booklet will be published here shortly.

Contact our Helpdesk

If you are already dealing with a named Adult Social Care worker or Finance officer, you should contact them first.

For general help and support, contact the Adult Social Care Helpdesk using our enquiry form. If you would prefer to call us, our phone lines are open Monday to Friday, 8am-5pm.

Enquiry form

Call:  01452 426 868

Email:  socialcare.enq@gloucestershire.gov.uk 

For our Customer Service Officers to be able to fully proceed with your enquiry, please be ready to share some information with us:

Consent 

  • Does the person you're contacting us about know and agree to you doing so? If not, why?

Personal information

At least three of the following:

  • full name
  • date of birth
  • full address and postcode
  • GP surgery
  • NHS number
  • contact telephone number 

For our Customer Service Officers to be able to fully proceed with your enquiry, please be ready to share some information with us:

Consent 

  • Does the person you're contacting us about know and agree to you doing so? If not, why?

Personal information

At least three of the following:

  • full name
  • date of birth
  • full address and postcode
  • GP surgery
  • NHS number
  • contact telephone number 

The Care Advice Line

You might also find it helpful to contact the Care Advice Line. We work with this independent organisation who can provide expert information and advice about all aspects of care, in particular paying for care and legal matters. 

www.thecareadviceline.org

Call: 01452 222 200