How to pay

Our preferred method of payment is direct debit, which is also the easiest way to pay. A direct debit is an instruction from you to your bank that authorises the council to collect the invoiced amount from your account.

Instructions about how to set up a direct debit will be included with your first invoice. You can cancel a direct debit at any time, but please discuss this with us first. Other payment methods, such as debit card, are available if you are unable to pay by direct debit.

Our Care Services Finance Team will send your invoice at least 10 days before the collection date, so you can contact us if you need to query anything. You will receive an invoice for your records, regardless of how you choose to pay.

If you have direct payments, you must pay the amount agreed in your direct payments card account every month.

Who to contact about payments and invoicing

Our Care Services Finance Team is responsible for producing invoices and making payments to care providers.

We can only speak to you or your nominated financial representative, someone with legal authority (Lasting Power of Attorney or Deputyship), or someone who is with you and you are able to provide verbal consent.

You can contact the Care Services Finance Team directly on 01452 426 363.