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Concerns and complaints

In this section

  1. 1
    Introduction
  2. 2
    Where to find information about the Blue Badge scheme
  3. 3
    Apply for a Blue Badge
  4. 4
    Blue Badge eligibility criteria
  5. 5
    When a Blue Badge is issued
  6. 6
    When an application for a Blue Badge is declined
  7. 7
    Using the Blue Badge outside Gloucestershire
  8. 8
    Visitors to Gloucestershire
  1. 9
    Parking with a valid Blue Badge in Gloucestershire
  2. 10
    Records and monitoring
  3. 11
    Concerns and complaints
  4. 12
    Policy review
  5. 13
    Appendix 1: Blue Badge eligibility criteria
  6. 14
    Appendix 2: Assessing applications for people who while walking are at risk of serious harm or who pose risk of serious harm to other people – non-visible (‘hidden’) disabilities
  7. 15
    Appendix 3: Blue Badge Scheme Relevant legislation
  8. 16
    Policy Details

Appealing against a decline decision 

11.1   Applicants who are refused a Blue Badge and believe that their application has been wrongly declined should request a review of the decision – please see the request a review section paragraphs 6.4 - 6.11).

Raising concerns about other matters 

11.2   The council encourages anyone who is dissatisfied with the service they have received from the Blue Badge team or other council staff to: 

  • discuss their concerns with the staff member they are dealing with or  
  • ask to speak to the staff member’s manager instead 

11.3   We will try to resolve concerns quickly or explain why this is not possible. If we are unable to satisfactorily resolve matters, people may use Complaints about corporate issues | Gloucestershire County Council.  

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