Practice Guidance - Fieldwork staff

9.1   It is normal practice for fieldwork staff to make a mutually convenient appointment with a person before visiting.

9.2 If a fieldworker calls at a house at a pre-arranged time and is unable to gain entry. Staff should check the windows and call/look through the letterbox. If possible staff should phone the person to see if they can obtain a response. If there is still no sign of the person they should check with neighbours without sharing any personal information or a warden if there is one available. It is not acceptable to simply leave a calling card.

9.3 If the person cannot be seen or traced, fieldwork staff should use their professional judgement, taking into account the person’s past history and level of vulnerability as to what action they should take. If there is any cause for concern they should telephone the Duty Manager to discuss the situation. The Duty Manager should consider telephoning any known contacts e.g. family, GP, hospital etc.

9.4 The Duty manager and fieldworker may consider approaching the emergency services if the degree of concern is felt to be high.

9.5 If a person can be seen to be collapsed or in such a condition that warrants extreme concern to their well-being, then the fieldworker must call the emergency services and alert the duty manager. The fieldworker must remain at the address until the emergency services arrive and pass on any relevant information. The duty manager will ensure that any known family or contacts are made aware of the situation.

9.6  Any missed visits should be recorded on ERIC.