Mandatory procedures:
13.1 In the case of infestation, of a person or of a building, staff must take action promptly but in the case of a private dwelling the consent of the service user needs to be obtained. There may be a charge for this service.
13.2 Adult care staff can contact the relevant environmental health department whilst contracted providers need to contact the Adult care help desk to report the situation.
13.3 A detailed risk assessment must be completed to indicate the level of risk to both staff and service users.
