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Concerns and complaints

In this section

  1. 1
    Introduction
  2. 2
    About this policy
  3. 3
    When this policy applies
  4. 4
    Legal Context
  5. 5
    Management responsibilities for ordinary residence determinations
  6. 6
    Ordinary residence and responsibilities for meeting needs
  7. 7
    What the Council considers when making an ordinary residence determination
  8. 8
    When the Council determines ordinary residence to be in another local authority area
  1. 9
    Disputes with other local authorities about ordinary residence
  2. 10
    Recovering costs from other local authorities
  3. 11
    Concerns and complaints
  4. 12
    Implementing and monitoring policy
  5. 13
    Review
  6. 14
    Appendix 1 – Definitions
  7. 15
    Policy details

11.1    As a first step, the council encourages people who are dissatisfied with Adult Social Care services or with an Adult Social Care decision to:

  • discuss their concerns with the staff member they are dealing with or 
  • ask to speak to the staff member’s manager instead

We will try to resolve concerns quickly or explain why this is not possible. 

11.2    If the concern is not resolved, or if preferred, people may use council’s  Complaints about corporate issues | Gloucestershire County Council to make a complaint. We will provide information about how to use our complaints procedure.   

Last reviewed:
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