Family Information Service (FIS)

Free impartial, confidential information, advice and signposting for families with children aged 0-19 (or 25 if the young person has a disability or additional needs) and the professionals working with them.

Family Information Service (FIS) advisors give impartial information on a range of issues including childcare, finances, parenting and education.

Ask us or search our websiteGlosfamilies directory for information on the following: 


  • Help with finding and choosing childcare
  • How to become a childminder
  • Help with paying for childcare including tax credits, childcare vouchers, grants for students, Nursery Education Funding (NEF) for 3 & 4 year olds and Achieving 2 Year Olds funding.  If you claim certain benefits or have a household income below £16,190, you may be entitled to A2YO funding 

Apply online for Achieving 2 Year Old Funding

  • The new 30 hour entitlement and tax-free childcare

Family finances

  • How to check if there are any benefits you may be entitled to
  • Charitable funding and grants available to apply for

Family support

  • Local and national support services for children, young people, mums, dads, lone parents, young parents, new parents, parents to be, carers and grandparents
  • Early Help and Targeted Support


  • Activities for children, young people and families in Gloucestershire including things to do during school holidays and seasonal events
  • Specific activities and information on support for children with additional needs to access them


  • Advice on changing or starting school
  • Support for children with Special Educational Needs & Disability

0-25 year olds with Special Educational Needs & Disability (SEND)

  • The Local Offer lists all the activities, opportunities and support services available to families who have disabled children and young people aged up to 25 on a single website so that families and professionals working with them have a ‘one-stop shop’ for the information they need.  It includes information about education, health and care provision as well as training, employment and independent living.
  • The Key is the Gloucestershire children and young people's disability register which helps plan and develop services as well as inform and share information with families.  By signing up and becoming a member, you will receive a newsletter of local and national services, charities and events. 

Apply online to become a Key member

Contact Us

If you can't find an answer to your question on our website and need more help, please contact the Family Information Service via email or telephone 0800 542 02 02 or 01452 427362.

You can also visit us on Facebook.


Search theFIS online directoryOpens new window to find information about organisations or services that may be useful to you in your work with families, children and young people, including charities and grants, training and resources, and theGraduated Pathway for Early Help and Support.  Register on the directory and request access to password protected information, such as referral forms, service criteria or contact details.

We have been awarded the Families First Accreditation which is a national award for Family Information Services.

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