Do not use your Blue Badge if it has expired - please reapply as a matter of priority.

The relaxation of the issuing of parking Penalty Charging Notices to individuals using an expired Blue Badge ends on 30th September 2020.

Using an expired Blue Badge after this date could result in a Penalty Charge Notice.

UPDATE: Restrictions on emails have been lifted

We now have sufficient confidence our systems and servers have not been affected by the recent cyber attack on our ICT provider, Sopra Steria, that we have lifted the block on external emails.

As you would expect, there are a large number of emails that have been quarantine but work is well under way to release them and should be completed by the end of tomorrow (Friday).

Thank you for your patience and support whilst we have worked to safely resolve the situation.    


If you need us urgently, please call us.

The Disability Quality Assurance Team

We monitor, maintain and seek to improve the quality of social care commissioned in Gloucestershire.

The Disability Quality Process

The Disability Quality Process
(open as document)


As illustrated in the diagram above, the following systems / processes / approaches are in place for providers of services to people with disabilities in Gloucestershire:


Quality Compass is a survey capturing the views of an individual's circle of support.

We involve User-led organisations, which are organisations run by people who receive services themselves. 'Experts by Experience' use their own understanding of what it is like to receive support to assess the quality of a provider.

The quality Review Officers conduct Quality Reviews by visiting providers to carry out a review into whether the provider is delivering a high standard of care and fulfilling their contractual obligations. Following this the Quality Review Officer may develop an action plan with time-scales to address any issues found during the visit. The objective is to provide guidance and to realise best practice wherever possible.

Team Structure


How to report a quality issue:

Quality Helpline Phone Number: 01452-328463


Everyone can use this number/e-mail to contact us for:

  • All quality issues relating to learning disability, mental health and physical disability services for adults.
  • Please also contact us if you wish to know the allocated quality reviewer for a particular service provider.
  • Any other quality-related query

If you are a provider, you can review the service received during a quality visit by using: Quality Review feedback Form

Quality Review Feedback Form

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.