The Disability Quality Assurance Team
The diagram above illustrates the quality regime in place for providers of services to people with disabilities in Gloucestershire.
To capture a broad picture of quality, the following approaches are in use:
Quality Compass - is a survey capturing the views of an individual's circle of support. The survey asks family members, support workers, health professionals and many other people how they feel about the care being received by someone they know.
User-led organisations - these organisations are run by people who receive services themselves. 'Experts by Experience' use their own understanding of what it is like to receive support to assess the quality of a provider. The quality checks by the user-led organisations also provide a fantastic platform for capturing the voice of the service users. Experts by Experience combine this information to point out things that are good and areas that need improving.
Quality Review visits - the Quality team's Quality Review Officers visit service providers and carry out full reviews into whether the provider is delivering a high standard of care and fulfilling their contractual obligations. Following their visits, which are unannounced whenever possible, the Quality Review Officer may develop an action plan with time-scales to address any issues found during the visit. The objective is to provide guidance and to realise best practice wherever possible.
How to report a quality issue:
Quality Helpline Phone Number: 01452-328463
Everyone (such as Professionals, Service Users, Family, Friends, Advocates, etc) can use this number/e-mail to contact us for:
- All quality issues relating to learning disability, mental health and physical disability services for children and adults.
- Please also contact us if you wish to know the allocated quality reviewer for a particular service provider.
- Any other quality-related query
If you are a provider, you can review the service received during a quality visit by using: Quality Review feedback Form