The Disability Quality Assurance Team
We monitor, maintain and seek to improve the quality of social care commissioned in Gloucestershire.
The Disability Quality Process
As illustrated in the diagram above, the following systems / processes / approaches are in place for providers of services to people with disabilities in Gloucestershire:
Quality Compass is a survey capturing the views of an individual's circle of support.
We involve User-led organisations, which are organisations run by people who receive services themselves. 'Experts by Experience' use their own understanding of what it is like to receive support to assess the quality of a provider.
The quality Review Officers conduct Quality Reviews by visiting providers to carry out a review into whether the provider is delivering a high standard of care and fulfilling their contractual obligations. Following this the Quality Review Officer may develop an action plan with time-scales to address any issues found during the visit. The objective is to provide guidance and to realise best practice wherever possible.
How to report a quality issue:
Quality Helpline Phone Number: 01452-328463
Everyone can use this number/e-mail to contact us for:
- All quality issues relating to learning disability, mental health and physical disability services for adults.
- Please also contact us if you wish to know the allocated quality reviewer for a particular service provider.
- Any other quality-related query
If you are a provider, you can review the service received during a quality visit by using: Quality Review feedback Form