The Disability Quality Assurance Team

We review, support and seek to improve the quality of health and social care services for those with learning disabilities, autism, mental health conditions, physical and sensory impairments in Gloucestershire.

The Disability Quality Assurance Process


(open as document)

 

The illustration above shows the processes we follow to review and support commissioned providers of health & social care for people with disabilities and support needs in Gloucestershire:

Quality Compass is a survey capturing the views of an individual's Circle of Support.

We involve user-led organisations (ULO's), which are organisations run by people who have experience of services themselves. 'Experts by Experience' use their own understanding of what it is like to receive care and support to assess the quality of a provider.

The Quality Review Officers conduct Quality Reviews by visiting and speaking to providers and the people they support. They assess care and support delivery to ensure it is a high standard and that services are fulfilling their contractual obligations. Following this review the Quality Review Officer will develop an action plan with timescales which will address any issues found during the visit. The objective is to provide support, guidance and implement best practice wherever possible.

Team Structure 

 

How to report a quality issue or concern:

Quality Assurance Helpline Phone Number: 01452 328463

E-mail: disabilityquality@gloucestershire.gov.uk

Everyone can use these contact details for:

  • All quality issues relating to learning disability, mental health, autism and physical/sensory disability services for adults.
  • Please also contact us if you wish to know the allocated Quality Review Officer for a particular provider/service.
  • Any other quality-related query

If you are a provider, you can feedback your views on the quality assurance process by using the feedback form found below.

Quality Review Feedback Form

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.