The Quality Assurance Team

We involve user-led organisations (ULOs), which are organisations run by people who have experience of services themselves. 'Experts by Experience' use their own understanding of what it is like to receive care and support to assess the quality of a provider.

The Commissioning Quality Officers conduct Quality Reviews by visiting and speaking to providers and the people they support. They assess care and support delivery to ensure it is a high standard and that services are fulfilling their contractual obligations. Following this review the Officer will develop an action plan with timescales which will address any issues found during the visit. The objective is to provide support, guidance and implement best practice wherever possible.

Adult Health and Social Care projects: Quality Assurance Framework and Contract Management Framework projects 

How to report a quality issue or concern:

E-mail: ascquality@gloucestershire.gov.uk

Everyone can use these contact details:

• All quality issues relating to working age adults and older people.
• If you wish to know your allocated Quality Officer for a particular provider/service.
• Any other quality-related query

How to report other concerns: 

Gloucestershire Safeguarding Adults Board | Safeguarding Adults in Gloucestershire

Report a child protection concern | Gloucestershire County Council

Privacy notice:  Introduction | Gloucestershire County Council