Issue affecting Prepayment Cards - service restored

PFS (EML) Card Services have confirmed that their services have been restored, and that while they are continuing to work to resolve a small number of remaining issues, their system is functioning normally.

You can read an update on their Cardholder Portal which also includes some Frequently Asked Questions.

Read the latest update on the EML Cardholder Portal

They have produced Guidance and Trouble Shooting FAQS for cardholders should you still have any problems.

Guidance and Trouble Shooting FAQS for cardholders

We do not anticipate further issues but should you have queries, PFS (EML) can be contacted directly by:

Telephone: 020 3633 1639
Email: eu-admin.csr@emlpayments.com.

Their telephone lines are open:

Monday to Friday - 8am to 6pm. (closed at weekend)

Thank you for your patience and understanding.