Provider information

Gloucestershire's Market Position Statement 2024

Gloucestershire’s new Market Position Statement has now been published as web pages on the council’s main website.

Working with external consultants who analysed local and national datasets, it provides an up-to-date picture of both current and predicted demand for adult social care in Gloucestershire and the capacity needed to meet it over the next 20 years.

It also highlights the significant challenges we face as a system with a growing older population and in recruiting sufficient staff for the care workforce.

To access the Market Position Statement, please click on this link.

Gloucestershire Market Sustainability Plan 2023

As a condition of receiving the Market Sustainability and Fair Cost of Care Fund, local authorities were required to undertake a “Fair Cost of Care” (FCoC) Exercise and to consider and utilise the results to develop and publish a “Market Sustainability Plan” (MSP). The results of the FCoC exercise are published on this page as “Annex B”. The MSP is here (PDF, 734.8 KB) and consists of three sections:

• An assessment of current market sustainability
• An analysis of future market changes
• Plan to address sustainability.

Gloucestershire's Cost of Care Exercise

Results of Gloucestershire’s Cost of Care exercise, 2022:

• Cost of Care Annex B: results for home care (PDF, 224.7 KB)
• Cost of Care Annex B: results for care homes for older people (PDF, 241.3 KB)

Gloucestershire's Provider Forums

What is the Provider Forum?

Gloucestershire's Provider Forums are held quarterly, facilitated by Gloucestershire County Council and the Integrated Care Board.

The meetings are held in person at venues around the county, and we openly invite any Gloucestershire Provider to attend.  The agenda is varied and set in partnership between Commissioners and Providers. We sometimes have external speakers on requested topics (for example, CQC, Safeguarding, Mental Health and Advocacy).

Standing agenda items include updates from the Gloucestershire Care Providers Association (GCPA), Proud to Care and Provider Feedback, and ASC Commissioning Priorities. 

What is the Provider Forum's vision?

Our vision for the Provider Forum is for Providers and Commissioners to come together to share information and knowledge.  We want to build a strong relationship between Providers and Commissioners and ensure the voice of Providers in Gloucestershire is heard and acknowledged.  We will improve the quality of provision for people in Gloucestershire and ensure we are meeting their needs.

What is the Provider Forum's purpose?

The purpose of the Provider Forum is to have a space for open and clear discussion of issues; the positives and the challenges of working in Gloucestershire.  It's a space to share best practice and improve communications with Commissioners.

Who is the Provider Forum for?

The Provider Forums are for any Provider providing care and support in Gloucestershire. 

Currently there are four Provider Forums, including:

Disabilities / Supported Living Provider Forum

This is an opportunity for Supported Living Providers to come together with Commissioners to engage on important topics.  This event allows attendees to share feedback and make sure their voice is heard, find out about commissioning intentions and strategy, network and support us to improve best practice.

We’re always interested in recommendations from attendees and will do our best to build this into our agendas.  If there is a topic you would like to cover at these sessions, please get in touch.

Care Home Provider Forum

This is an opportunity for Care Home Providers to have their say and we encourage Providers to contact us to let us know on what they would like to hear about next.  Various commissioning updates are sought with a varied agenda being sent out in advance of our Forum (items include external speakers on requested topics (for example the market position statement, market sustainability and improvement fund, CQC inspection, GCPA update, international recruitment, digital funding, Proud to Care update and changes to equipment).

Domiciliary Care Provider Forum 

This is an opportunity for Domiciliary Providers to have their say and we encourage Providers to contact us to let us know on what they would like to hear about next.  Various commissioning updates are sought with a varied agenda being sent out in advance of our Forum (Items include external speakers on requested topics (for example market position statement, CQC inspection, update on the framework, falls training programme, digital funding, GCPA update, international recruitment, Proud to Care update and the market sustainability and improvement fund). 

Community Opportunities Provider Forum

These forums provide an opportunity for collaborative working, sharing best practice, hearing what Providers have to say and we encourage Providers to contact us to let us know what they would like to hear about next. Various commissioning updates are provided and an agenda is sent out to Providers prior to the Forum (items include re-commissioning of the contract updates, provider portal, payments and invoicing, digital hubs, GCPA update).

For more information, contact ASCQuality@gloucestershire.gov.uk

The Provider Portal is a web-based system that integrates with Gloucestershire County Council’s finance system, ContrOCC.

Click here to login to the Portal  

What can I use the Portal for?

• Exchanging and amending contracts published by Brokerage; the Provider is able to reject or approve the contract electronically. You can also submit a ‘Contract Signature Page’ which will allow you to send any obtained signatures to formalise the Contract.
• Viewing financial information; for live and historical packages of care along with downloadable detailed remittance advice (Residential and Nursing providers only).
• Communicating with Brokerage & Care Services Finance through ‘Actions’; the Portal acts as a one-stop-shop for all post-brokered care queries including service dates, deaths, departures and payments.

Accessing the Provider Portal:

Never share your login details with anyone, the access you are given upon registration is intended for your own personal use only and should not be shared.

If you don’t currently have a Portal account, the Super User for your Organisation will be able to send a new user request through the Portal itself. An appropriate security role will be assigned to the new account (by the Super User) this will govern the level of information you are able to view/ edit within the Portal.

Please note; if you are a Super User for your Organisation, you are responsible for requesting additional users, maintaining up-to-date contact information and acting as our main contact for communications/ queries.

If you are locked out of your Portal account or require further assistance, please email brokeragesystems@gloucestershire.gov.uk - If you haven’t been able to access your account for a prolonged period of time, you will receive fortnightly emails prompting you to change your password and login.

Provider Information:

Each user will have access to a ‘Provider Information’ tab upon logging in, this is a profile created by the Brokerage team to store useful information for Providers and publish mass communications. For example, you will be able to find the most updated version of the Provider Portal Handbook within this section.

Questions - Take a look at our FAQs (PDF, 297.4 KB)

Gloucestershire's Cost of Care Exercise

Below are the links to the accompanying information for Gloucestershire’s Cost of Care Exercise.

If you have any further queries not answered in the FAQs or presentations, please email: faircostofcare@gloucestershire.gov.uk

Cost of Care Exercises – Gloucestershire FAQs (PDF, 263.7 KB)

Cost of Care - Care Home Provider Information Event presentation (PPTX, 6.9 MB)

Cost of Care – Home Care Provider Information Event presentation (PPTX, 183.1 KB)