Provider Information

Provider Information

Bulletins - To read our latest Provider Information Bulletin - click here.

Provider Portal - To log into the Provider Portal, please click here or see below for further information.

Welcome to the Integrated Commissioning Provider Information webpage. 

Here, you will find information about our Provider Forums, our regular Provider Information Bulletins, and the Provider Portal.



Provider Forum


What is the Provider Forum?

The Provider Forum is held quarterly, facilitated by Gloucestershire County Council & Clinical Commissioning Group.  We book large venues across Gloucestershire for a whole morning (and try to rotate around the county although it's broad!) and openly invite any Gloucestershire provider to attend.  The Agenda is varied and set in partnership between commissioners and providers. We often have external speakers on requested topics (e.g. CQC, Acute Trust, Safeguarding Team etc.)


Tea and Coffee is available from 8.30 a.m to 9.45 a.m and offers providers the chance to meet each other and network.  This time is also used for the Gloucestershire Care Providers Association (GCPA) to facilitate a discussion between providers.  Commissioners do not attend this first part of the forum.  The GCPA co-ordinate and feedback the issues/questions within the agenda - there is plenty of allocated time to cover this.  Commissioners want to provide this time for providers to talk together about anything they may wish to raise at the forum or to formulate any questions.


Who is the Provider Forum for?

The Provider Forum is for any care and support provider in Gloucestershire to attend.  It's current focus is on Learning Disabilities, Mental Health and Physical Disabilities but could include providers who deliver to older people and vulnerable adults as well.  We welcome providers from the domiciliary care, supported living, care home and day opportunities sector, as well as anyone else who is interested to know more about delivering support in Gloucestershire and working with colleagues across the Health and Social Care system.


What is the Provider Forum's vision?

Our vision for the Provider Forum is for providers and commissioners to come together to share information and knowledge.  We want to build a strong relationship between providers and commissioners and ensure the voice of providers in Gloucestershire is heard and acknowledged.  We will improve the quality of provision for people in Gloucestershire and ensure we are meeting their needs.


What is the Provider Forum's purpose?

The purpose of the Provider Forum is to have a space for open and clear discussion of issues; the positives and the challenges of working in Gloucestershire.  It's a space to share best practice and improve communications with commissioners.



The Provider Portal is a web-based system that integrates with Gloucestershire County Council’s finance system, ContrOCC. As of July 2021, the majority of Providers are now registered with Portal accounts benefiting from its various functions.

Click here to login to the Portal

What can I use the Portal for?

  • Exchanging and amending contracts published by Brokerage; the provider is able to reject or approve the contract electronically. You can also submit a ‘Contract Signature Page’ which will allow you to send any obtained signatures to formalise the Contract.
  • Viewing financial information; for live and historical packages of care along with downloadable detailed remittance advice (Residential and Nursing providers only).
  • Communicating with Brokerage & Care Services Finance through ‘Actions’; the Portal acts as a one-stop-shop for all post-brokered care queries including service dates, deaths, departures and payments.

Accessing the Provider Portal:

Never share your login details with anyone, the access you are given upon registration is intended for your own personal use only and should not be shared.

If you don’t currently have a Portal account, the Super User for your Organisation will be able to send a new user request through the Portal itself. An appropriate security role will be assigned to the new account (by the Super User) this will govern the level of information you are able to view/ edit within the Portal.

Please note; if you are a Super User for your Organisation, you are responsible for requesting additional users, maintaining up-to-date contact information and acting as our main contact for communications/ queries.

If you are locked out of your Portal account or require further assistance, please email - If you haven’t been able to access your account for a prolonged period of time, you will receive fortnightly emails prompting you to change your password and login.

Provider Information:

Each user will have access to a ‘Provider Information’ tab upon logging in, this is a profile created by the Brokerage team to store useful information for Providers and publish mass communications. For example, you will be able to find the most updated version of the Provider Portal Handbook within this section.

Questions - Take a look at our FAQs (PDF, 297.4 KB)

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