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Domestic abuse (beta)

In an emergency? Scroll down for key information, or visit the 'Getting help now' page.

Discover our new Domestic Abuse Strategy.

Share your experience to help shape services...

Access local support services for victims.

Emergency  

Call 999 and ask for the police if:

  • You are in immediate danger or harm
  • A serious offence is happening or has just happened
  • Property is at risk of being damaged
  • There is likely to be serious disruption to the public

If you have a hearing or speech impairment, use the textphone service 18000.

If you have pre-registered with the emergencySMS service , then text 999.  To pre-register to use this service, text ‘register’ to 999 (remember you will need to register again if you change your phone number), and you will get a text that tells you what to do next. Do this when it is safe so you can text when you are in danger. If you try to register but don't get the 'success' text, check with your mobile provider to make sure they support the emergencySMS service.

Silent 999 calls

If you're in danger but you can't talk on the phone, you should still call 999 – try responding by coughing or tapping your phone.

Call 999 from a mobile

If you don't speak or answer questions, press 55 to make yourself heard , or tap when prompted and your call will be transferred to the police.

The police will usually be able to find your location. If you don't press 55 or respond, your call could be ended.

Call 999 from a landline

If you don't speak or answer questions and the operator can only hear background noise, they'll transfer your call to the police. If you replace the handset, the landline may remain connected for 45 seconds in case you pick it up again.

Calling 999 from a landline automatically gives the police information about your location.

If it is not an emergency 

If it is not an emergency, you can still report to the police via the following methods:

  • By visiting the Gloucestershire Constabulary website.
  • By calling 101 (If you have a hearing or speech impairment, use our textphone service on 18001 101).
  • In the safety of your local police station (if you require a translator, the police can provide someone initially by phone and later in person).

Share your experience to help shape services

The best way to understand and respond effectively to domestic abuse and sexual violence is to hear from people who have experienced it themselves. 

Learning from those with lived experience gives valuable insights that help improve services, strategies, policy and commissioning. People who have taken part in the consultation work have said they welcomed the opportunity to be heard and shared that they wanted to help others and influence change.

If you would like to find out more, then please visit the Consultation page.

You can read more on the Office of the Police and Crime Commissioner website about the Domestic Abuse and Sexual Violence Consultation.

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