Mental Health Crisis Care Workforce Development Strategy

A multi agency workforce development strategy for Gloucestershire that addresses the workforce needs of the Mental Health Crisis Care Concordat, in order to enable earlier intervention and responsive crisis services.

The pathway overview is below:

  • Level 1: Mental Health Crisis Care Awareness – E-learning
  • Level 1: Mental Health Crisis Care Planning - E-learning
  • Level 2: Multi-Agency Mental Health Awareness (Crisis Care) – full day training
  • Level 2: Mental Health Awareness (Crisis Care) bespoke for priority groups – full day training
  • Train the Trainer: To enable in-house trainers to deliver training


This on-line training is for anyone in Gloucestershire who does not work in mental health services but may come across those with mental health problems in their everyday work. 

The course is awareness level only but can be used prior to attending face to face Mental Health Crisis Care Awareness training.. It takes around 30 minutes to complete.

During the course you will learn;

  • What some of the mental health problems are that cause people to experience mental health crisis
  • What mental capacity is and how it is assessed
  • Common mental health problems that lead people to experience mental  health crisis


A new E-learning package on Crisis Care Planning has been designed for those who support people with mental health problems.

This eLearning can be undertaken as a single module or as part of the wider training pathway offered including other eLearning and face to face Mental Health Crisis Care courses. It is designed to complement these other components but it may be useful to do the Mental Health Crisis Care Awareness eLearning first.

The aim of the course is:

The course asks us to think about not only what others might need to plan for in a crisis but also how we manage difficult days and times in our own lives.

learning outcomes:

  • The importance of care being planned and consistent.
  • What are crisis and contingency plans?
  • What might be included in these plans?
  • How plans should be personalised and individual.

It is designed on best practice and will take 30 to 40 minutes to work through. Individuals can return to the course to recap in the future. It contains useful information with links to local and national agencies, services and information and guidance to help those who support those with mental health problems.


One day training or 2 x remote half day sessions

Bespoke programme for priority groups


  • Introduction to mental capacity & assessment of capacity
  • What is mental health
  • What is mental illness
  • Causes of mental ill health
  • Adverse Childhood Experiences (ACE’s)
  • Anxiety
  • Depression
  • Bipolar disorder psychosis
  • Dementia
  • BPD
  • Self harm
  • Suicide

Course Dates:

To book please contact


One day training or 2 x remote interactive sessions

A multi agency programme delivered by The Training Exchange

Please note this is similar to the bespoke single agency training which is currently available for priority groups. Due to covid these workshops are now being delivered online using ZOOM, 9:30-13:00pm, On the following dates: 

26th January 2021 

11th February 2021 

11th March 2021 


Enables in-house trainers to deliver awareness level MHCC training

A three day programme with peer assessment and continued CPD support

Please enquire to check availability 


To Book

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