Frequently Asked Questions (FAQs)
On-street EV charge points provide convenient access to charging for electric vehicles parked on public roads. They are particularly important for residents and other road users who do not have access to off-street parking or the ability to charge at home.
On-street EV charge points provide convenient access to charging for electric vehicles parked on public roads. They are particularly important for residents and other road users who do not have access to off-street parking or the ability to charge at home.
The EVCPs are available for use by any compatible electric vehicle. Please note any parking restriction signage.
The EVCPs are available for use by any compatible electric vehicle. Please note any parking restriction signage.
Gloucestershire County Council (GCC) is expanding the public electric vehicle charging infrastructure across the county to make EV charging more accessible and convenient for residents, businesses and visitors.
Gloucestershire County Council (GCC) is expanding the public electric vehicle charging infrastructure across the county to make EV charging more accessible and convenient for residents, businesses and visitors.
The programme aims to support the transition to electric vehicles, reduce transport emissions and improve access to charging infrastructure. A key focus is helping residents who do not have access to off-street parking or home charging confidently transition to an electric vehicle.
The programme aims to support the transition to electric vehicles, reduce transport emissions and improve access to charging infrastructure. A key focus is helping residents who do not have access to off-street parking or home charging confidently transition to an electric vehicle.
Public EVCPs can be found in a range of locations across Gloucestershire, including on-street parking bays, public car parks and transport hubs. To find out where our EVCPs are located please click here Electric Vehicle Charging Points | Connected Kerb.
Public EVCPs can be found in a range of locations across Gloucestershire, including on-street parking bays, public car parks and transport hubs. To find out where our EVCPs are located please click here Electric Vehicle Charging Points | Connected Kerb.
Yes, you need your own cable with a Type 2 connector.
Yes, you need your own cable with a Type 2 connector.
Instructions are displayed on each EVCP. All EVCPs can be accessed using a smartphone app.
Instructions are displayed on each EVCP. All EVCPs can be accessed using a smartphone app.
Current pricing information can be found on the EVCP operator's app or website.
Current pricing information can be found on the EVCP operator's app or website.
Parking restrictions, maximum stay periods and parking charges may apply while you are charging your vehicle. EV charging fees are separate from any parking charges that may apply. Please check the local signs and charging information before leaving your vehicle.
Parking restrictions, maximum stay periods and parking charges may apply while you are charging your vehicle. EV charging fees are separate from any parking charges that may apply. Please check the local signs and charging information before leaving your vehicle.
Yes, plug-in hybrid electric vehicles (PHEVs) and fully electric vehicles (EVs) can use the EVCPs, provided they are compatible with the connector type.
Yes, plug-in hybrid electric vehicles (PHEVs) and fully electric vehicles (EVs) can use the EVCPs, provided they are compatible with the connector type.
Most public EVCPs operate on a first-come, first-served basis and cannot be reserved.
The app will indicate availability at the site of choice.
Most public EVCPs operate on a first-come, first-served basis and cannot be reserved.
The app will indicate availability at the site of choice.
We would kindly request you move your vehicle as soon as it is to do so, allowing other electric vehicle drivers access to the EVCP.
We would kindly request you move your vehicle as soon as it is to do so, allowing other electric vehicle drivers access to the EVCP.
The council considers a range of factors when identifying suitable locations, including local demand, accessibility, available parking, proximity to homes without off-street parking, safety considerations and the suitability of the local highway network.
The council considers a range of factors when identifying suitable locations, including local demand, accessibility, available parking, proximity to homes without off-street parking, safety considerations and the suitability of the local highway network.
The aim of the EV programme is to improve charging access for residents without off-street parking. The council is expanding the public charging network to provide convenient on-street electric vehicle charging options closer to where people live.
The aim of the EV programme is to improve charging access for residents without off-street parking. The council is expanding the public charging network to provide convenient on-street electric vehicle charging options closer to where people live.
We do not currently allow charging cables to be laid over pavements between a vehicle and a property. This policy is in place to prevent potential accidents, electric hazards, and to protect the well-being of everyone using the pavements.
We do not currently allow charging cables to be laid over pavements between a vehicle and a property. This policy is in place to prevent potential accidents, electric hazards, and to protect the well-being of everyone using the pavements.
The council seeks to balance charging needs with local parking requirements. In some locations, a phased approach may be used, where only some bays are initially reserved for electric vehicles while others remain available for general parking.
The council seeks to balance charging needs with local parking requirements. In some locations, a phased approach may be used, where only some bays are initially reserved for electric vehicles while others remain available for general parking.
For the Gloucestershire EVCPs network delivered with Connected Kerb, users should:
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Note the charger ID (displayed on the unit).
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Report the fault through the Connected Kerb app or contact details shown on the charger.
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Provide details of the issue, for example:
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Charger not powering up.
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Plug won't release.
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Payment/app issue.
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Physical damage to the charger.
Contact details for Connected Kerb are also available on GCC Fix My Street page FixMyStreet.
For the Gloucestershire EVCPs network delivered with Connected Kerb, users should:
-
Note the charger ID (displayed on the unit).
-
Report the fault through the Connected Kerb app or contact details shown on the charger.
-
Provide details of the issue, for example:
-
Charger not powering up.
-
Plug won't release.
-
Payment/app issue.
-
Physical damage to the charger.
Contact details for Connected Kerb are also available on GCC Fix My Street page FixMyStreet.
These should be directed to the Electric Vehicles Team. They can be contacted by email at electricvehicles@gloucestershire.gov.uk.
These should be directed to the Electric Vehicles Team. They can be contacted by email at electricvehicles@gloucestershire.gov.uk.
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