What personal data do we use?

We will collect your personal data in a variety of ways, whether this is via our online or paper forms, from a partner organisation as a referral or from you directly during conversations you have with our services either via telephone, email, in writing or face to face, to be able to deliver the services we provide.

Your personal data that we collect, use and share includes:

• Name
• Date of birth
• Address
• Contact details
• Family and next of kin/interested parties details
• Lifestyle and social circumstances
• Financial information
• Employment and educational details (including qualifications)
• Details of any State Benefit receipts
• Vehicle Registration
• Identifiers, such as National Insurance Numbers or NHS numbers
• Online identifiers such as IP Addresses or cookies
• Residential and right to work status
• Housing or social care needs
• Visual images, such as photographs or CCTV recordings
• Location data
• Licenses or permits held
• Student and pupil records
• Business activities

We also collect what is known as sensitive personal information (or special categories of data). This is often information you would not want widely known and is very personal to you, types of sensitive data can include:

• Details about your physical and mental health (including clinical records, care plans, social care assessments and diagnoses)
• Details about your social care needs
• Criminal conviction data (including DBS checks)
• Your use of emergency services such as ambulances, A&E and the Police
• Racial or ethnic origin
• Religious or philosophical beliefs
• Sexual orientation
• Sex life
• Genetic or Biometric information