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All correspondence to this Service should be sent via email until further notice.
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Problems with Goods or Services?

Consumer Advice

Our principal role is to enforce legislation designed to protect both consumers and traders. Initial advice to consumers who are in dispute with a trader is now the responsibility of the Citizens Advice Consumer Service.

For advice or to report an issue with a trader please contact the Citizens' Advice Consumer Helpline by calling 0808 223 1133.

For advice or to report a scam call 0808 2505050

We generally only become involved if the dispute is complex or if it reveals a breach of the criminal law.

We give priority to vulnerable consumers.


For general advice sheets on a range of topics please click here

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