Problems with Goods or Services?
Our principal role is to enforce legislation designed to protect both consumers and traders. Initial advice to consumers who are in dispute with a trader is now the responsibility of the Citizens Advice Consumer Service.
For advice or to report an issue with a trader please contact the Citizens' Advice Consumer Helpline by calling 0808 223 1133.
For advice or to report a scam call 0808 2505050
We generally only become involved if the dispute is complex or if it reveals a breach of the criminal law.
We give priority to vulnerable consumers.
For general advice sheets on a range of topics please click here