Skip to main content

Problems with Goods or Services?

Consumer Advice

Our principal role is to enforce legislation designed to protect both consumers and traders. Initial advice to consumers who are in dispute with a trader is now the responsibility of the Citizens Advice Consumer Service.

For advice or to report an issue with a trader please contact the Citizens' Advice Consumer Helpline by calling 03454 04 05 06.

We generally only become involved if the dispute is complex or if it reveals a breach of the criminal law.

We give priority to vulnerable consumers.


For general advice sheets on a range of topics please click here

Help us improve Gloucestershire Trading Standards

Don’t include personal or financial information like your National Insurance number or credit card details.