Contact Details

Our Contact Details

Please note, requests for civil advice should not be sent to us either by post or email. 

All advice requests regarding disputes from consumers or businesses should be made through Citizens Advice.  


Consumer advice, reporting complaints & Business disputes - 0808 223 1133

Scams Advice & Reporting - 0808 250 5050

Business advice and Law Enforcement Partners enquiries - 01452 887667

To verify an Officers identity call - 01452 887666

Online Submission

Please click here for our online contact form. Please note that this should not be used if you require consumer advice but can be used provide information to us.



Gloucestershire Trading Standards
The Tri-Service Emergency Centre
Waterwells Drive

Please note that we are not able to receive visitors without an appointment.

Our Service Standards

Requests for consumer advice should be made initially to the Citizens Advice Consumer Helpline. They will inform us of any complaint or enquiry which they feel requires further action by our Service.

We are not able to investigate all complaints reported to us. If we are able to investigate your complaint we will contact you for further information.

We will respond to requests for business advice within 5 working days. If your enquiry requires a detailed response this can take longer. If we are not able to resolve your enquiry within 10 working days we will contact you to advise of the date by which you can reasonably expect a response.

Please note that we are no longer able to give advice to personal callers without an appointment.


Compliments and Complaints

If you would like to provide feedback regarding this Service please contact us using the details above. Alternatively information on Gloucestershire County Council's complaint procedures and the ability to provide formal feedback and complaints can be found here.

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