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High Volume of Calls

On Mondays and at certain times of the day (particularly 12-2.30pm) we may experience a higher volume of calls to book birth and death appointments and ceremonies. Please bear with us and we will do our best to answer your call as soon as possible. Alternatively you can book online for birth or death appointments. Please note death appointments must be booked within 5 days from when the death occurred, unless the death has been referred to the Coroner. If your preferred office does not have appointment availability please try another that can offer you an appointment within the 5 days.

Maintenance affecting online systems, forms and payments

For urgent highways problems call 08000 514 514
We will be working on systems which will affect online forms and payments on Sunday 19 January 2020, all day.
Forms may be visible but data may not be submitted and payments may not be processed so use the "online forms" links on this page with caution. The form may open but not take payments or your data may be lost.
Calls to the Library Helpline 01452 426973 number may also be disrupted. Books can be renewed via the Library App or online at www.gloucestershire.gov.uk/libraries/myaccount.

Register a death


Register a death

You must register a death within five days of the date of death in the registration district in which it took place. This includes weekends and Bank Holidays.

By Registering you will be able to obtain Death certificates, a green form for Cremation or Burial and use the Tell Us Once Service.

If the death has been reported to the coroner you will not be able to register until the coroner has completed her investigation.

Please make sure you book an appointment.

Book your appointment 24/7 online now 

Contact us

This may not be the same district in which the person had lived. You can provide information about a death at any registration office in England or Wales. The registration officer will send the information through to be registered in the appropriate district. Please bear in mind that this will take a little longer and could delay the funeral.  You will need to contact the appropriate registration office if you are outside Gloucestershire.

A stillbirth must normally be registered within 42 days of its occurrence. There is more information about registering a stillbirth at Direct Gov: Registering or changing a stillbirth recordOpens new window

What other information and documents need to be supplied for the registration of a death?

If the death has not been referred to the Coroner you will require a medical certificate cause of death issued by a doctor - a death cannot be registered without this document.

All information relating to a registration is obtained by direct personal questioning of the informant.  Informants are asked to provide supporting documents at registrations to help ensure records are as accurate as possible.  We would ask that you bring, on a voluntary basis, various forms of documents to support all relevant areas of the register entry e.g. names, addresses, relationships, places and dates of events.

Supporting documents for the deceased

  • Birth Certificate
  • Passport
  • Driving Licence
  • Proof of Address (utility bill)
  • Marriage/Civil Partnership certificates
  • Deed Poll
  • NHS medical card

Supporting Documents for the Informant

  • Passport
  • Driving Licence
  • Proof of Address (utility bill)

The absence of supporting documents will not prevent the registration from taking place. 

Occupation and the full name and occupation of their spouse or Civil Partner may also be required. The registration officer will need to know whether he or she was in receipt of any other government pension, in addition to Social Security benefits.

The information will then be written into a register, and you will be asked to check all details carefully before signing to say that they are all correct

Who can register a death?

It is a legal obligation to register a death, and a relative of the person who has died should do this.

If no relative is available, then it is sometimes possible for someone else to do it. This could be someone who was present at the death, for example, a senior member of staff from the establishment in which the death occurred or the person making the funeral arrangements but not the funeral director.  


After the death has been registered, the registration officer will issue you with two documents free of charge:

  1. Certificate for Burial or Cremation (green form)
    This Certificate should given to the funeral director to enable the funeral to take place
  2. Certificate of Registration of Death (BD8-white form)
    This Certificate is for Social Security purposes. Please complete the form and return it to your local Jobcentre Plus office. This will only apply if you are not using the Tell Us Once service, details of which are below. 

You may also need to purchase death certificates. A death certificate is a certified copy of the entry in the register of deaths. It is subject to crown copyright and so cannot be photocopied.

As death certificates may be required by solicitors and financial organisations or for pensions and insurance claims, you may wish to purchase several copies at the time of registration. Certificates issued at the time of registering the death will cost £11 each. We accept cash (please bring the correct money with you if possible) or card payment.

You can also currently order copies of a death certificate onlineOpens new window after the death has been registered at a charge of £11 per certificate.

Tell us once

At the end of the appointment the registration officer will issue you with a reference number so that you can use the free Tell Us Once service to notify government and local council departments and services. The Tell Us Once service is not compulsory, and may be completed within the following 28 days online or by telephone.  The registration officer will explain how to do this.

All the information provided to the Tell Us Once service will be treated securely and confidentially.

The organisations who are contacted will use the information to update records; to end services, benefits and credits as appropriate; and to resolve any outstanding issues. They may use this information in other ways, but only as the law allows.

Further information on Tell Us Once can be found on the gov.uk website.

For further information on What to do after a Death, please visit the following government website:

www.gov.uk › after-a-death

Privacy statement

Tell Us Once has a privacy statement which tells you how the information you provide when using this service will be used and protected. Ask the registration officer if you wish to see the full privacy statement or you can view it here. 

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Don’t include personal or financial information like your National Insurance number or credit card details.