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High Volume of Calls

We are currently experiencing a high volume of calls to book birth and death appointments and ceremonies. Please bear with us and we will do our best to answer your call as soon as possible. Alternatively you can book online for birth or death appointments. Please note death appointments must be booked within 5 days from when the death occurred. If your preferred office does not have appointment availability please try another that can offer you an appointment within the 5 days.


Register a death


Deadline for registering a death

A death must normally be registered within five days, unless it has been referred to the Coroner, in the registration district in which it took place.

Please make sure you book an appointment.

Book your appointment 24/7 online now 

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This may not be the same district in which the person had lived. You can provide information about a death at any registration office in England or Wales. The registration officer will send the information through to be registered in the appropriate district. Please bear in mind that this will take a little longer and could delay the funeral.  You will need to contact the appropriate registration office if you are outside Gloucestershire.

A stillbirth must normally be registered within 42 days but cannot be more than 3 months after its occurrence. There is more information about registering a stillbirth at Direct Gov: Registering or changing a stillbirth recordOpens new window

What other information and documents need to be supplied for the registration of a death?

If the death has not been referred to the Coroner you will require a medical certificate cause of death issued by a doctor - a death cannot be registered without this document.

All information relating to a registration is obtained by direct personal questioning of the informant.  Informants are asked to provide supporting documents at registrations to help ensure records are as accurate as possible.  We would ask that you bring, on a voluntary basis, various forms of documents to support all relevant areas of the register entry e.g. names, addresses, relationships, places and dates of events.

Supporting documents for the deceased

  • Birth Certificate
  • Passport
  • Driving Licence
  • Proof of Address (utility bill)
  • Marriage/Civil Partnership certificates
  • Deed Poll
  • NHS medical card

Supporting Documents for the Informant

  • Passport
  • Driving Licence
  • Proof of Address (utility bill)

The absence of supporting documents will not prevent the registration from taking place. 

Occupation and the full name and occupation of their spouse or Civil Partner may also be required. The registration officer will need to know whether he or she was in receipt of any other government pension, in addition to Social Security benefits.

The information will then be written into a register, and you will be asked to check all details carefully before signing to say that they are all correct

Who can register a death?

It is a legal obligation to register a death, and a relative of the person who has died should do this.

If no relative is available, then it is sometimes possible for someone else to do it. This could be someone who was present at the death, for example, a senior member of staff from the establishment in which the death occurred or the person making the funeral arrangements but not the funeral director.  


After the death has been registered, the registration officer will issue you with two documents free of charge:

  1. Certificate for Burial or Cremation (green form)
    This Certificate should given to the funeral director to enable the funeral to take place
  2. Certificate of Registration of Death (BD8-white form)
    This Certificate is for Social Security purposes. Please complete the form and return it to your local Jobcentre Plus office. This will only apply if you are not using the Tell Us Once service, details of which are below. 

You may also need to purchase death certificates. A death certificate is a certified copy of the entry in the register of deaths. It is subject to crown copyright and so cannot be photocopied.

As death certificates may be required by solicitors and financial organisations or for pensions and insurance claims, you may wish to purchase several copies at the time of registration. Certificates issued at the time of registering the death will cost £4.00 each.  Please bring the correct money with you to your appointment.

You can also order copies of a death certificate onlineOpens new window after the death has been registered at a charge of £10.00 plus an additional £2.00 signed for postage.

Tell us once

At the end of the appointment you will be given the opportunity to use the free Tell Us Once service to notify government and local council departments and services. The Tell Us Once service is not compulsory, and you can also complete it online or by telephone afterwards using a reference number issued by the registration officer, who will explain how to do this.

To make sure we give the right information to any organisations we contact for you, please bring with you the following:

 National Insurance number of the deceased

Their UK driving licence, if they had one, or driving licence number

Their UK passport, if they had one, or passport number and town/country of birth

Their bus pass and/or blue badge, if they had one

Their library card, if they had one

The name of the local authority to which they paid council tax

It is also helpful if you are able to tell us whether the deceased was in receipt of/paid/was on:-

    • State pension
    • Housing benefit
    • Child benefit
    • Child Tax Credits
    • Working Tax Credits
    • Personal Tax
    • War Pension
    • Electoral Roll
    • Adult Social Services


We may also ask you for contact details for:

 Their next of kin

The name, address, date of birth and National Insurance number of a surviving husband, wife or civil partner

The name/company name, address and telephone number of the person dealing with their estate

Anyone who is receiving child benefit on their behalf

You must have the permission of the people listed above, if you are going to provide us with information about them.

 Next of kin

 If you are not the next of kin, or the person who is dealing with the deceased’s estate, you can still use the service if you have the authority to act on their behalf. Please remember that it is still your responsibility to make sure that any organisation that pays you a benefit has correct and up-to-date information.


What happens to the information?

 If you decide to use this service we will be able to tell the following organisations:

 Department for Work and Pensions – including the Pension, Disability and Carers Service; Jobcentre Plus and the Overseas Health Team

HM Revenue and Customs – about child benefit; child tax credit and working tax credit; and personal taxation

Identity and Passport Service – to cancel a passport

Driver and Vehicle Licensing Agency – to cancel a driving licence

Ministry of Defence, Service Personnel and Veterans Agency - the War Pensions Scheme

 Council services including:

Housing benefit

Council tax support

Council tax

Collection of payment for council services

Library services

Electoral services

Blue badges

Bus passes

Adult services

Children’s services

Council housing

Family Information Services

 The information you give will be treated securely and confidentially.

 The organisations who are contacted will use the information to update records; to end services, benefits and credits as appropriate; and to resolve any outstanding issues. They may use this information in other ways, but only as the law allows.

 Further information on Tell Us Once can be found on the gov.uk website.


 This service is committed to protecting all the information provided to it. Our privacy statement tells you how the information you provide when using this service will be used and protected. Ask the registration officer if you wish to see the full privacy statement or you can look it up on the gov.uk website at https://www.gov.uk/

Tell us once

Help us improve Gloucestershire County Council

Don’t include personal or financial information like your National Insurance number or credit card details.