Gloucestershire County Council
Please note: Bearlands is closed due to renovation works to Shire Hall so you may need to plan an alternative route into car parks in and around Shire Hall at the moment.
The main reception at Shire Hall is open to the public Monday to Friday from 8:30am to 5pm
- Phone: 01452 425000
- Email: email@example.com
- Adult Social Care Complaints team is 01452 427082 (Mon – Fri, 8.30am – 5pm)
- Children’s Services Complaints team is 01452 427388 (Mon – Fri, 8.30am – 5pm)
- Corporate Complaints team is 01452 427343 (Mon – Fri, 8.30am – 5pm)
- Email for all the above teams: firstname.lastname@example.org.
You can fill out an online feedback form for any of the above teams
You can fill in a feedback form (these can be found in Gloucestershire County Council reception areas or can be sent to your home, by request) and post it to us. This is free of charge. We also have a version for people who have a learning disability or sensory impairment. Please find links to both below :
You can contact a staff member within the team / department about which you wish to complain. They will inform us of your concerns.
You can make a complaint in person, at our offices. Unless you have booked an appointment, however, it cannot be guaranteed that a member of the Complaints team will be available to meet with you.
You can send a letter to ‘Complaints Team, Gloucestershire County Council, Shire Hall, Westgate Street, Gloucester, GL1 2TG’.
Give us some feedback
Get in touch with the Social Care Helpdesks
Report a road or transport problem
Please report roads problems report roads problems online where possible.
Call Gloucestershire Roads on 08000 514 514 if you have problems doing this.
What to do in an emergency
The telephone number for our Library Service is 01452 426973 (Monday – Friday, 9.00 am - 5.30pm and Saturday 9.00am – 4.00pm).
You can also write to the Library Service at email@example.com.