Submit a request for internal review or make a complaint about my request

Once you have received your response, and if you are not satisfied with the response you have received, you have the right to ask us to reconsider your request and undertake an Internal Review. It is important to note that Internal Reviews are not available for all request types; Right to Rectification and Right to Erasure requests are not subject to Internal Reviews. If you are unhappy with the response provided for either of these types of requests, the next step is to appeal to the Information Commissioner’s Office (ICO). The full procedure can be found on our Information management and security policies page

To make sure the aspects of your case that you are not happy with are properly considered, it is important that you provide details of what you wish to be reviewed.

Without these details you may find the review does not cover your specific concerns and once the review is complete you will need to escalate your concerns to the Information Commissioners Office (ICO), which can add delays to your experience.

The council is a very large organisation with many different services, provided by many departments, so as much detail as you can provide will help your experience. You have the right to appeal against a decision to withhold any information or complain about the way your request was handled; for more information on how to do so please see complaints about data protection and freedom of information requests page