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Complaints about Data Protection and Freedom of Information requests

The Freedom of Information Act, the General Data Protection Regulation (GDPR) and the Environmental Information Regulations provide you with the right of access to information held by Gloucestershire County Council. You have the right to complain about the response you have received regarding your request for information as well as to complain about other breaches of the above legislations.

In this procedure ‘complaint’ refers to an expression of dissatisfaction with Gloucestershire County Council’s compliance with the above legislation or the request for an internal review of the decision to withhold information in response to a request to access recorded information held by Gloucestershire County Council.

Guidance on how to submit an effect request for an internal review can be found on our website at the link below:

How to frame an effective internal review guidance

PDF version of the Information Compliance Complaints Procedure

How to complain

You must put your request for internal review or complaint in writing to us, please address complaints to:

Information Management Service
Gloucestershire County Council
1st Floor, Block 4a
Shire Hall, Westgate Street


Phone: 01452 324000

You may provide supporting evidence along with your complaint. Any information provided will be used to help assess your complaint. Where appropriate a full re-evaluation of the case will be undertaken, taking into account the matters you have raised.

Complaints should be made no later than 40 working days after receipt of our response or becoming aware of the breach. Unless there are extenuating circumstances, complaints made more than 40 days after the response will not be considered. Complaints made outside this timescale, will be reviewed by the Information Requests Team Manager for a decision on whether or not the complaint will be investigated.

Page updated: 11/02/2022 Page updated by: Information Management Service

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