Complaints about Data Protection and Freedom of Information requests

The Freedom of Information Act, the General Data Protection Regulation (GDPR) and the Environmental Information Regulations provide you with the right of access to information held by Gloucestershire County Council. You have the right to complain about the response you have received regarding your request for information as well as to complain about other breaches of the above legislations.

In this procedure ‘complaint’ refers to an expression of dissatisfaction with Gloucestershire County Council’s compliance with the above legislation or the request for an internal review of the decision to withhold information in response to a request to access recorded information held by Gloucestershire County Council.

Guidance on how to submit an effect request for an internal review can be found on our website at the link below:

How to frame an effective internal review guidance

What can you complain about?

Freedom of Information Act and Environmental Information Regulations Complaints

  1. Complain about the way the request was handled:
    • Our failure to respond within 20 working days or explain why longer than 20 working days was required
    • Our failure to provide proper advice and assistance
    • Our failure to provide information in the requested format
    • Our failure to properly explain any reasons for refusing the request
  2. Request an internal review about:
    • Our refusal to allow access to information
    • Our decision to withhold some of the information requested

Publication Scheme Complaints

If you have any complaint about the publication scheme, for example, you have requested information from it and have not received what you were expecting, please put your complaint in writing to the above address.

Data Protection Complaints

1. Complain about the way the request was handled:
       • Our failure to respond within 1 month
2. Request an internal review about:
       • Our refusal to allow access to information
       • Our decision to withhold some of the information requested
3. If you feel that a breach of the GDPR has occurred:
       • For example, how your personal data has been used or shared

All complaints will be investigated a manager, with assistance from the Information Management Service.

Page updated: 11/02/2022 Page updated by: Information Management Service

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