What gives us the right to use your personal information?

Without using your personal information we would not be able provide services to you.

Over the next couple of sections we will take you through each one of the lawful basis and show you how we will use your personal data within our Adult Social Care Services as well as provide you with some further information on how we meet the requirements of data protection legislation. 

1. Public task

We have a number of statutory responsibilities, powers and duties which require us to carry out tasks and deliver services, without specifying what personal data we have to use. You can find these on our Legislation used in Adult Social Care page. When working under these powers we are acting in our official authority or ‘public task’. 

When performing our public task we use your personal data to:

• carry out safeguarding measures
• provide Adult Education services
• provide assistive technologies
• respond to queries and concerns
• manage and support volunteer services
• manage the Forwards Employment service
• quality review service provision within the Adult Social Care
• manage the Shared Lives service
• manage the Glos Assistants service
• review candidate information to gain intelligence regarding the Adult Social Care workforce, as part of our Proud to Care service
• seek your feedback regarding workforce requirements, such as training and development needs and recruitment and retention challenges
• provide the Telecare service (including responses)
• maintain and monitor Telecare services and to comply with Governmental guidance to proactively share information about potentially vulnerable individuals as part of the Telecare Digital Switchover
• administer the Vulnerable Women’s Project
• manage Wheatridge Court and support residents
• satisfy the requirements of the Building Better Opportunities (GEM) project
• administer the services provided at Marina Court Community Hub
• manage and evaluate the Reablement Service
• run the YourCircle directory
• provide a Translation and Interpretation Service 
• run the Homes for Ukraine Sponsorship Scheme and undertake the following:
  • pre-arrival and post-arrival checks
  • accommodation checks
  • address validation checks
  • Disclosure and Barring Service (DBS) checks
  • provide our in-house services (including daycare, learning disability and respite services)
  • any other checks required by us or the UK Government to assess your suitability as a host
  • provide Education, Social Care, Public Health and any other necessary service to Ukrainians placed in Gloucestershire by the scheme
  • administer and distribute funds associated with the scheme
  • assist with re-housing
• run surveys and consultations
• process the results of surveys and consultations to assess whether our services are making a difference, to develop and improve services, measure how well the council as a whole is doing and administer and protect public funds.
• support the UKVI assessment of the care sector
• carry out or take part in research or studies to support, review or improve our services
• facilitate the Working Age Adults research project in conjunction with the County Council network to analyse trends and forecast potential demand to ASC services
• access JUYI2, the Gloucestershire Shared Care record. Please visit the One Gloucestershire website for more information about the JUYI2 Shared Care Record, what data we collect and how we use it.
• source packages of care and support from the most suitable Adult Social Care Provider, including through the eBrokerage system
• monitor and pay for externally-commissioned care and support provided, including through the Electronic Call Monitoring (ECM) system and the Council’s finance system for Adult Social Care (ContrOCC)
  

2. Legal Obligation 

In the below cases we need to use your personal information to meet our legal obligations. You can find a list of the relevant legislation on our Legislation used in Adult Social Care page. 

• To share information on Adult Education services to Education and Skills Funding Agency
• Issue and manage the Survey of Adult Carers 
• Issue and manage the Adult Social Care Survey 
• To ensure that your financial affairs and property are properly managed as part of our client affairs service
• To manage and safeguard the Deprivation of Liberties (DoL) service
• To manage and evaluate the reablement service
• To calculate the cost of your care
• To undertake DBS checks of applicable volunteers and staff
• To ensure that any action needed to safeguard you or others in accordance with our statutory duties can be identified and carried out
• Comply with fraud investigations, such as those carried out by the National Fraud Initiative (NFI)
• To access JUYI2, the Gloucestershire Shared Care record. Please visit the One Gloucestershire website for more information about the JUYI2 Shared Care Record, what data we collect and how we use it.
• To source, monitor and pay for care

3. Legitimate interests

• To contact and support next of kin/beneficiaries to the estates of deceased individuals in receipt of the council’s care and services’

Legitimate Interest Assessments are available on request.

4. Vital interests

We will use or share your personal information if it is necessary to the life of you or another person. This is most likely to be in an emergency situation and we may not be able to talk to you about sharing your data during the emergency; once the emergency is over, we will seek to advise you of the use at the earliest opportunity.

5. Consent 

Certain services or processes will require your consent in order to process your information. These are:

• Alcove users, to whom Gloucestershire County Council does not have a duty of care
• Telecare
• YourCircle
• Sharing photographs and videos on social media as part of the Forward Employment Service
• Collecting photographs for Shared Lives
• Shared Lives (consent to share)
• Service users that are in domiciliary care have the right to withdraw from using Inclusion Gloucestershire’s services
• Vulnerable Women’s project (consent to share)
• Carry out welfare visits once refugees have been placed (as part of the Homes for Ukraine scheme)
• Sending you our Proud to Care newsletter if you are signed up to the service

In the above instances we have asked for your consent for us to collect and use your information. Even if you agreed at the start but don’t want to continue to receive the service you can remove your consent at any time. To do this, please contact us using one of the methods below:

Contact the Information Management Service page

In Writing:
Information Management Service 
Gloucestershire County Council
First Floor, Block 4(a)
Shire Hall, Westgate Street 
Gloucester
GL1 2TG   

Email:            
managemyrequests@gloucestershire.gov.uk