Why do we need your personal information?

We need to use your personal, and often sensitive, information to help make the right decisions about the type of service you need, as well as to check whether the services are helping you as they should. We use your information to:

• deliver services and support to you
• manage those services we provide to you
• respond to your queries
• help investigate any worries or complaints you have about your services
• help investigate any worries or complaints you have about a volunteering role
• carry out promotion of our services and public awareness campaigns
• undertake corporate administration and support functions
• keep track of spending on services
• calculate how much (if anything) you will need to pay towards our services
• train and manage the employment of our workers and volunteers who deliver those services
• ensure our services to our service users are transparent
• to verify your entitlement to access the services you have requested
• administer and protect public funds
• to evaluate, improve and plan services
• to enforce legislation and restrictions
• prevent and detect crime and fraud
• offer legal advice and support to our service users and council employees
• to establish and defend legal claims
• to undertake live systems testing for new systems being implemented in the Council and across Gloucestershire
• to meet our reporting obligations to report to statutory authorities

The council sometimes utilises third parties who help us with public consultations, analysis into how our services can be better, surveys, and other engagement or research activities. We will sometimes disclose personal data to those third parties in order for them to carry out those activities on our behalf. When we do this, we will always ensure that appropriate controls are put in place to protect your data. These can include additional encryption measures, pseudonymisation, and extra governance documentation like Data Protection Impact Assessments or processing agreements.

Why do we need information about other people in relation to your case?

• To allow us to most effectively assist the people who are providing you with care and support
• To facilitate contact between you and interested parties
• If you are vulnerable or at risk, to allow us to protect you better